Under the direction of the Assistant Director of Developmental Services (DS), the Program Manager is responsible for the oversight of the clients and effective operation of the Staffed Living program. This leadership role includes providing strategic guidance, mentorship, and support to Program Coordinators. The Program Manager oversees the day-to-day operations, including supervision of staff, coordination of client services, residential household management, and housing placements. They are responsible for ensuring that all services are delivered in compliance with applicable regulations, policies, and best practices. This position plays a key role in maintaining high standards of care and promoting the independence and well-being of all individuals served.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Program Manager provides administrative supervision to Program Coordinators and is responsible for monitoring the quality and effectiveness of services delivered across programs. This role ensures compliance with agency policies and procedures and is responsible for completing annual performance evaluations for supervised staff. The Program Manager actively participates in the recruitment and interview process for new hires, in collaboration with Program Coordinators, and identifies training needs to support staff development. They are responsible for coordinating and maintaining documentation related to staff training, and for delivering supervision through individual meetings, group sessions, and role modeling.

HOUSING SOLUTIONS AND CRISIS SUPPORT

The Program Manager works closely with community members, service providers, and local landlords to address housing-related challenges for individuals served by the Developmental Services programs. In collaboration with Program Coordinators, the Manager helps secure safe and appropriate housing for clients, supports client self-advocacy, and maintains consistent communication with guardians and other key stakeholders.

During times of crisis or housing instability, the Program Manager provides strategic guidance and implements positive intervention strategies to support clients. They are responsible for problem-solving in complex situations, developing creative and individualized solutions, and ensuring that clients have access to the resources and support necessary to maintain stable housing and well-being.

QUALITY ASSURANCE AND COMPLIANCE

The Program Manager will ensure that documentation meet compliance standards. They will develop a tracking system to monitor the completion of required documentation and other organizational tools. They will develop and implement effective tracking systems to monitor the timely completion of required documentation and utilize organizational tools to support accuracy, consistency, and accountability across all reporting processes.

NETWORKING AND CONSULTATION / EDUCATION

The Program Manager provides support to the Program Coordinators in the coordination of services as needed and delivers or facilitates staff training as requested and needed. The Program Manager is responsible for implementing required training programs and ensuring staff compliance with training requirements. Additionally, they provide mediation and guidance to address staff concerns, resolving issues in collaboration with Program Coordinators to support a positive and effective work environment.

INFORMATION MANAGEMENT, RECORD KEEPING, AND FISCAL MONITORING

The Program Manager is responsible for completing a variety of clinical and administrative documentation related to billing, management information, and clinical purposes. They prepare reports as requested and regularly review management, outcome, and waiver budgets, advising the Division Director on any necessary adjustments.

They ensure that monthly summaries are submitted accurately and on time. 

This role includes overseeing the timely and accurate completion of documentation by program staff, as well as fulfilling all required daily, weekly, and monthly reporting responsibilities. The Program Manager also monitors client and program records to ensure all files are accurate, complete, and compliant with agency and regulatory standards.

ADDITIONAL DUTIES IN SUPPORT OF ORGANIZATION:

The Program Manager will participate in the Developmental Services (DS) Emergency On-Call System, providing after-hours support as needed to ensure continuity of care and crisis response.

In addition to the above, other duties as assigned.

QUALIFICATIONS / EDUCATION / EXPERIENCE:

EDUCATION and/or EXPERIENCE:

• Bachelors Degree; and two to four years of relevant management experience in a mental health setting or equivalent combination of related education, training and experience.

CERTIFICATES/LICENSE/REGISTRATION:

• Valid driver’s license and auto insurance.