Clinical Program Operations

· Provide day-to-day operational and administrative support for TrueScripts clinical programs.

· Coordinate timelines, tasks, documentation, and follow-up associated with clinical program development and implementation.

· Maintain program documentation, workflows, process guides, and supporting materials.

· Track program-related action items, deadlines, deliverables, and outstanding decisions.

· Assist with preparing materials, reports, presentations, and communications related to clinical programs.

· Coordinate with internal teams to ensure program changes are communicated and implemented appropriately.

· Help identify operational gaps, recurring issues, and opportunities to improve clinical program processes.

· Assist with testing, implementation, and ongoing maintenance of clinical program changes.

· Support the development and maintenance of standardized processes and documentation.

· Maintain organized records related to clinical programs, decisions, changes, and supporting documentation.

Formulary Management Support

· Provide administrative and operational support for formulary management activities.

· Maintain formulary-related documentation, files, spreadsheets, and tracking tools.

· Coordinate updates to formulary materials and communicate approved changes to appropriate internal teams.

· Assist with tracking formulary changes, effective dates, implementation requirements, and related communications.

· Coordinate information and documentation needed for formulary reviews and updates.

· Support the preparation of materials for formulary-related meetings and discussions.

· Assist with maintaining accurate and current formulary information across applicable internal resources.

· Partner with appropriate clinical and operational team members to identify discrepancies or issues requiring clinical review.

· Escalate clinical questions, exceptions, or decisions to the appropriate pharmacist or clinical leader rather than making independent clinical determinations.

Data, Reporting & Documentation

· Assist with gathering, organizing, and validating information used in clinical program reporting and analysis.

· Maintain recurring reports, trackers, dashboards, and other operational tools.

· Assist with compiling program performance information for leadership review.

· Identify missing, inconsistent, or outdated information and coordinate appropriate follow-up.

· Maintain accurate documentation and version control for clinical program and formulary materials.

· Support data and information requests from internal departments, clients, and leadership as appropriate.

Cross-Functional Coordination

· Serve as an operational point of contact for assigned clinical program processes.

· Coordinate with Operations, Client Services, Account Management, Implementation, Compliance, Pharmacy Network, and other departments as needed.

· Help translate approved clinical program or formulary changes into operational tasks and follow-up.

· Coordinate meetings, agendas, action items, and follow-up for assigned initiatives.

· Assist in ensuring stakeholders have the information and resources needed to execute program changes successfully.

· Build strong working relationships across departments to improve communication and execution.

Process Improvement

· Evaluate existing administrative and operational processes and identify opportunities for increased efficiency.

· Help develop standardized workflows, checklists, templates, and procedures.

· Identify recurring manual work, bottlenecks, or unnecessary steps and bring recommendations forward.

· Participate in process improvement initiatives related to Clinical Programs and formulary management.

· Assist with documenting current-state and future-state processes.

· Support efforts to reduce manual work and improve scalability as TrueScripts grows.

General Administrative Support

· Manage and prioritize multiple projects and responsibilities while meeting established deadlines.

· Prepare meeting materials, notes, action-item trackers, and follow-up communications.

· Maintain organized electronic files and documentation.

· Assist with special projects and initiatives assigned by Clinical or Operations leadership.

· Perform other duties and responsibilities as assigned.

What Success Looks Like

Success in this role will be demonstrated by:

· Clinical leaders have more time available to focus on clinical strategy, program development, and leadership.

· Clinical program and formulary processes are organized, documented, and consistently executed.

· Deadlines, action items, and program deliverables are proactively tracked and managed.

· Internal teams receive timely and accurate information regarding approved clinical program and formulary changes.

· Clinical and operational documentation remains accurate, current, and easily accessible.

· Administrative work is removed from pharmacists and clinical leaders whenever it can appropriately be delegated.

· Opportunities for process improvement are identified and acted upon.

· This role becomes a reliable operational partner to the Clinical team and helps the organization scale its clinical programs effectively.

Required

· High school diploma or equivalent; associate or bachelor’s degree preferred.

· 2+ years of experience in healthcare, pharmacy, PBM, insurance, benefits, operations, or a related environment preferred.

· Strong organizational and administrative skills.

· Exceptional attention to detail and accuracy.

· Ability to manage multiple priorities and deadlines.

· Strong written and verbal communication skills.

· Proficiency with Microsoft Office, including Excel, Word, and Outlook.

· Ability to work collaboratively across multiple departments.

· Demonstrated ability to identify issues, follow through on commitments, and proactively communicate status.

Preferred

· Experience working in a pharmacy, PBM, healthcare, or clinical environment.

· Familiarity with formulary management or pharmacy benefit operations.

· Experience supporting clinical programs or healthcare initiatives.

· Experience working with spreadsheets, reporting tools, workflow systems, or project-management tools.

· Familiarity with pharmacy terminology and clinical program concepts.

· Experience documenting processes and developing standard operating procedures.

· SQL experience is a plus.

Knowledge, Skills & Abilities

· Highly organized with strong follow-through.

· Detail-oriented with a commitment to accuracy.

· Comfortable working independently while knowing when to escalate.

· Strong problem-solving and critical-thinking skills.

· Ability to manage confidential and sensitive information appropriately.

· Ability to communicate effectively with both clinical and non-clinical audiences.

· Comfortable learning complex healthcare and pharmacy processes.

· Ability to recognize when an issue requires clinical expertise and appropriately escalate it.

· Adaptable and comfortable working in a growing, changing organization.

· Strong sense of ownership and accountability.

· Demonstrated commitment to TrueScripts’ values of Integrity, Service, and Innovation.