Job Title: Essex County Resource Hub Coordinator

Department: Administration- Operations  

FLSA Status: Exempt  

Hours/Weeks: Full Year, Full Time 

Hiring Range: $55,000.00 - $60,000.00

NEKCA Mission Statement:

To empower all generations in the Northeast Kingdom to grow, prosper, and thrive.

SUMMARY:

The Coordinator is responsible for daily on-site operations at NEKCA's Canaan location. This position coordinates service delivery from NEKCA programs and community partner provided service offerings as well as attends community forums in Essex County. The Coordinator will develop new operational systems, manuals, and workflows so that both participants and providers have a point of contact to navigate resources and create a warm and welcoming community space in Canaan.

The Coordinator is part of the Operations Team and reports to the Director of Operations.

ESSENTIAL FUNCTIONS:

• Oversee daily operations on site including opening and closing procedures, building safety and security, and coordinating both NEKCA and Partner provided services on site
• Serve as point of contact for community members and community partners in Essex County to support wrap around service delivery
• Work collaboratively with community partners to address needs of low-income households
• Coordinate the task completion of grant deliverables and support grant reporting with on time and accurate data
• Coordinate the facility and maintenance needs
• Inventory and stock office and program supplies as needed following NEKCA’s procurement processes.
• Understand and follow all program guidance and policies
• Attend and participate in staff, agency and community meetings deemed necessary for job performance

DUTIES AND RESPONSIBILITIES:

• Manage security and access to the site
• Maintain opening and closing procedures, mail delivery procedures, and other operational systems 
• Develop an Operations Manual for the site
• Support Grant Management through coordinating tasks, data collection, and grant reporting. 
• Acting as the site’s primary point of contact in receiving and disseminating building information 
• Posting and maintaining appropriate signage 
• Coordinating all facilities and maintenance requests, repairs and visits with Facilities Department 
• Managing the trash schedule, cleaners schedule and water delivery schedules. 
• Completing administrative tasks, like completing participant intakes and supporting data entry.
•       Attend and host community partner meetings to support the Network of Care to improve service delivery on site.

Core Competencies:

•   Must have excellent communication and interpersonal skills. Must be able to maintain good relations with participants, other staff, and members of the community. 
•   Must have knowledge of basic computer skills and record keeping, including spreadsheet applications. 
•   Proficiency in Microsoft Office products and database management systems.
•   This position is considered a mandated reporter. 
•   Must be responsible, self-motivated, self-initiated, may need to work flexible hours (program dependent) 
•   Demonstrate positive problem-solving skills in stressful situations. 
•   Demonstrate the ability to work effectively as part of a team.
•   Demonstrate familiarity with, and sensitivity to the challenges faced by low-income individuals, and some knowledge of the community and available resources to address them.
•   Maintain confidentiality.
•   Complete all required trainings and professional development.

Core Values:

•  Demonstrate competency in all five areas of NEKCA’s Core Values.
•  Empower individuals to recognize and utilize their potential for growth and positive change.
•  Build and maintain strong relationships with the local community.
•  Involve community members in the organization's initiatives and decision-making processes.
•  Uphold ethical standards in all interactions with participants and the community.
•  Participate in self-reflection and self-care practices to prevent burnout.
•  Adhere to ethical guidelines and professional codes of conduct.
•  Maintain participant confidentiality and ensure participant safety.
•  Use clear, respectful, and professional language and behavior when communicating with participants, colleagues, and other service providers.
•  Demonstrate a genuine understanding of and care for the needs and feelings of participants or service users. 
•  In-person attendance required during scheduled hours as defined by your supervisor.
•  Be respectful and sensitive to participants’ unique situations and challenges.
•  Represent NEKCA in public and advocate for its mission.

WORKING CONDITIONS:

Employees in this position work primarily in an office environment with moderate noise levels and controlled temperature conditions. The work involves sitting for extended periods of time, using a computer and other office equipment, and may require occasional lifting of up to 25 pounds. Position has occasionally bending, stooping, or reaching for items. Standing or moving around the office area.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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The responsibilities listed in this job description are intended to provide a general overview of the role and its expectations. While this description is comprehensive, it should not be construed as an exhaustive list of duties and tasks that may be required of the employee. The organization reserves the right to assign other tasks or responsibilities as needed, and this role's responsibilities may evolve in response to changes in the organization's goals and priorities. Flexibility and adaptability are key attributes for success in this dynamic work environment.

NEKCA is a proud equal-opportunity employer. We work diligently to recruit a broad pool of candidates and to hire and promote qualified individuals whose personal experiences, characteristics, and talents reasonably reflect the diversity of the communities served by NEKCA. Our equal employment opportunities apply to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We encourage applications from women, minority groups, veterans, and people with disabilities. 

Qualifications for positions within NEKCA are determined by the duties and responsibilities of the position itself.

Education and Experience:

High School diploma/equivalent or higher -BA (preferred)

1-2 relevant experience required; 

3-4 years preferred

Background Checks:

Employees in this role are required to undergo a background check in accordance with NEKCA policy, which may include verifying education, employment history, criminal background and driving records.

Transportation Requirements:

This position requires that employees have access to dependable transportation.