St. Luke's Cataract & Laser Institute is looking to hire a full-time, Patient Coordinator for Reflections at our Tarpon Springs location.
Company Mission“Life Changing Vision” is a mission statement we adhere to in every aspect of our care giving, from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body, mind, and spirit.
Why work at St. Luke’s?St. Luke’s is a legendary ophthalmic practice with five locations in the Gulf Coast region of Florida and two in The Villages. The St. Luke’s name is known not only for excellence in cataract surgery results and patient care but also for career opportunities and growth in the communities we serve. Come work for a family owned practice that has been in business for over 58 years.
Position Summary
The Patient Experience Coordinator serves as the first point of contact for patients and is responsible for delivering a professional, organized, and welcoming front office experience. This role supports patient scheduling, financial collection, documentation accuracy, and daily operational flow within the plastic surgery practice.
The Patient Experience Coordinator is expected to uphold Reflections’ standards of professionalism, discretion, service excellence, and operational accuracy in every interaction.
Responsibilities:
Front Desk Operations and Patient Flow:
Greet patients promptly and professionally upon arrival
Maintain a calm, polished, and organized reception environment
Check patients in and out accurately and efficiently
Verify and update patient demographics and insurance information
Collect payments in accordance with practice financial policies
Manage multi-line phone systems with clarity and professionalism
Schedule consultations, procedures, and follow-up appointments accurately
Support efficient patient flow throughout the day
Communication and Coordination
Serve as a liaison between patients, clinical team, and surgeon
Respond to patient inquiries regarding services, appointments, and next steps
Provide clear instructions regarding documentation, preparation, and arrival times
Assist with coordination of surgical scheduling and calendar management
Escalate concerns or scheduling conflicts appropriately
Obtain medical clearance from outside provider offices to ensure patients are cleared for surgery
Documentation and Administrative Support
Ensure intake paperwork is completed accurately and in full
Maintain organized and compliant patient records
Assist with correspondence, forms, and reports as assigned
Monitor and maintain front office supply inventory
Adhere to HIPAA and patient confidentiality standards at all times
Performance Expectations:
Maintain scheduling accuracy and minimize appointment errors
Ensure financial collections are completed according to policy
Protect patient confidentiality without exception
Communicate clearly and professionally in person and by phone
Maintain composure in high-volume or fast-paced situations
Contribute positively to team collaboration and workflow efficiency
Present a polished professional appearance and demeanor consistent with brand standards
The Benefits of working for St. Luke’s
- Medical, Dental, Vision, Life Insurance, 401(k) with Employer Match, Paid Time Off, and Holiday Pay
- Opportunity to build a career with a longstanding, reputable organization
- Leadership and Career Advancement opportunities
- Competitive wages and certification bonuses
- Monday – Friday work week
- Weekends and Holidays off
See more benefits at http://www.stlukeseye.com/careers/benefits/
We are an Equal Opportunity Employer and a Drug Free Workplace
We participate in the E-Verify Program
Qualifications
Minimum 2 years of experience in a medical office, aesthetic practice, or high-end customer service environment preferred
Experience with EMR systems preferred
Proficiency in Microsoft Office
Working knowledge of HIPAA and patient confidentiality standards
Strong written and verbal communication skills