Job Title - Case Manager - HCHN

Schedule - M-F 8-5 pm

Compensation - $73,500 - $87,500

The posted salary range reflects the full compensation band for this position. Starting pay for new hires is typically established near the base of the range. Employees may also be eligible for an additional $1,000 for qualifying bilingual or multilingual language proficiency and/or $1,000 for qualifying advanced educational credentials. 

Working at Evergreen Treatment Services makes a big difference in our community!

ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values. 

Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice. 

Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization’s essential work.  

REACH Mission and Values

The REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life. The REACH mission is to foster community health and safety through outreach, relationship, healing interventions and systems advocacy for people who use drugs. REACH provides outreach-based-care coordination, multidisciplinary clinical services, and supports to access and maintain housing. All services are based in principles of harm reduction that offer respect and dignity to individuals moving through stages of change in their lives.  

REACH incorporates a racial equity lens that includes naming the impact and actively dismantling systems of oppression rooted in White Supremacy, while addressing the root causes perpetuating historical trauma and immense suffering in individuals’ lives. We are committed to building a robust behavioral health response that diverts people away from jail by rebuilding community and providing services to ensure those presently marginalized aren’t just surviving, but able to thrive. 

REACH offers an array of services ranging from survival support provided where folks are living outside to linkages to essential resources such as housing, assistance to resolve legal issues, health care, entitlements and easily accessible treatment for substance use disorders and mental health conditions.  

The REACH team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to our clientele. REACH values diversity of lived experience, is committed to racial equity and social justice, and appreciates hard work, creativity, and a good sense of humor. People who have been impacted by the criminal legal system are encouraged to apply.  

This dynamic position plays an important role in helping ETS accomplish our mission! 

Job Summary:  

The Care Manager role advances the REACH mission by delivering outreach, engagement, and intensive, trauma-informed care coordination to adults with complex behavioral health needs—particularly those living unsheltered and using drugs—through person-centered approaches that address the interconnected needs of health, housing, community, and overall well-being.

What you contribute to this role – Responsibilities:

• Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness. 
• Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism.
• Direct Client Care, Street-Based Outreach & Intensive Case Management (70%)
• Provide highly mobile, street-based intensive case management wherever unhoused clients are—including encampments, public spaces, service sites, as well as jail and hospital in-reach/coordination—to build trust and deliver consistent, relationship-based care rooted in harm reduction. Maintain an up-to-date understanding of the evolving unregulated drug supply and apply this knowledge to inform client education and safety planning.
• Deliver advanced, high-acuity intensive case management that goes beyond standard practice, including comprehensive assessments (substance use, medical, mental health, housing) and interventions tailored to each client’s stage of change using motivational interviewing. Provide hands-on accompaniment, system navigation, and advocacy while co-developing service plans that support safer use, treatment access when desired, and long-term stability.
• Care Coordination, Systems Navigation & Advocacy (20%)
• Coordinate care across a broad network of providers (medical, behavioral health, housing, detox, benefits, and social services), ensuring continuity of care and helping clients overcome barriers to accessing services.
• Advocate for clients at both the individual and systems level, including facilitating program entry, developing housing pathways, identifying service gaps, and promoting improvements in community response to people experiencing homelessness and substance use.
• Documentation, Compliance, Professional Development & Program Participation (10%)
• Maintain accurate and timely client records, Individualized Service Plans, and documentation in alignment with contract and agency requirements; track progress and participate in case conferencing, attend all required team and community meetings.
• Utilize clinical supervision, psychiatric consultation, and peer support to strengthen practice, including exploring clinical interventions and countertransference, addressing self-care and burnout, and building skills and resource knowledge. Contribute to program/org wide knowledge base to improve service quality.
• General Requirements:
• Provide services consistent with ETS/REACH policies, procedures, and values. 
• Local travel on behalf of the Agency is a job requirement
• Additional duties as assigned.

• Credential:
• SUDP/SUDPT’s and MSW’s highly desirable. 
• Education and/or Relevant and Lived Experience (if applicable):
• High school diploma or equivalent required, bachelor's degree in health and human services preferred. Academic training in the social service field and in the area of substance use disorder and mental health treatment desired.
• A minimum of three years of experience in work related to social work or outreach programs. Experience providing services from a harm reduction perspective to individuals experiencing behavioral health challenges is essential.
• Knowledge and Skills:
• Bi-lingual Spanish speaking applicants are highly desired. 
• Have an understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
• Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
• Strong interpersonal skills and verbal/ written communication skills.     
• Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.
• Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
• Flexible team player, with excellent attention to detail.
• Ability to maintain confidentiality and use discretion when handling highly sensitive information.
• Ability to set boundaries, resolve conflict and de-escalate issues.
• Computer literate, with basic knowledge of Microsoft Office Suite (or equivalent suites such as Google Workspace), as well as a high level of initiative in keeping current with technological changes. Skills needed include basic functions such as utilizing MS Outlook email and calendaring programs (or equivalent) and sending attachments, using MS Teams or equivalent chat, call, and videoconference features, and navigating search engines such as Edge or Google and carrying out browser searches and website benchmarking steps.

Additional Essential Information:

Physical Conditions and Requirements:

• The employee may be exposed to illicit drug residues and fumes or other bio-hazardous materials when carrying out job functions. There is also potential for exposure to bloodborne pathogens. ETS will provide employees with appropriate training to limit the risk of exposure to bloodborne pathogens. Policies and procedures are in place addressing each item specifically.
• The employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.
• The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color, and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.

Equipment Used:

• Computer, photocopier, fax machine, and phone.
• Use of a program vehicle, for which a valid Driver’s License and acceptable driving record is required.

Inclusivity and Reasonable Accommodation:

• Evergreen Treatment Services is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Note that a Washington State Patrol criminal background check will be conducted periodically as a condition of ongoing employment, and candidates with prior criminal convictions will be invited to provide additional context as needed.
• ETS will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship for ETS. We also seek to provide reasonable accommodation for the interview process.