The Quality Assurance Technician will support the manufacturing and engineering teams by identifying issues and trends, facilitating resolutions, collaborating on improvement processes, and ensuring products meet customer specifications.

JOB RESPONSIBILITIES

/ Supports and promotes the Quality Management System across the entire company.  

/ Supports the operations team by diagnosing emergent production issues and working with cross functional teams to facilitate resolutions. Performs product and receiving inspections as necessary.

/ Owns and manages the Non-Conformance Report system (NCR).  

/ Identifies root causes, corrective actions, etc. and communicates with inspection, production, procurement, engineering and vendors to keep the process moving.

/ Performs failure evaluations, determines root cause, and implements corrective action often working with cross functional teams.

/ Supports supplier quality by performing vendor audits, on-site inspections, and assisting in resolving manufacturing issues as needed.  

/ Assists with developing and maintaining metrics and scorecards of internal and supplier quality.

/ Work closely with contract manufacturers on product transfers and process validations, help define in-line inspection points to improve product quality, and author product quality plans as needed.

/ Reviews and authors documents, including but not limited to design plans, process procedures, and quality procedures to define the scope, requirements, and function of products.

/ Ensure products meet both Retech and our customers’ quality and product integrity requirements.

/ Analyzes data to identify trends in product quality or defects with the goal of mitigating and preventing recurrence and future defects.

/ Performs internal audits assigned by the Quality Manager.

/ Performs other duties as assigned.

Knowledge, Skills, and Abilities:

/ Extensive knowledge of or the ability to quickly learn the organization’s production processes.

/ Excellent interpersonal skills with ability to serve as a liaison with developers, project managers, and customer support.

/ Strong analytical and problem-solving skills.

/ Proficient with Microsoft Office Suite or related software.  

/ Experience with Epicor is a plus.

Education and Experience:

/ A high school diploma or equivalent is required; a bachelor’s degree is a plus.

/ A minimum of three years in a similar role is required.

/ Previous experience in an industrial manufacturing environment is preferred.

/ Machinist or fabrication background (CNC machining, tolerancing, or shop floor experience) is a strong plus

/ Working knowledge of ISO 9001 quality systems

Personal Skills/Attributes required for the Position:

/ Versatile and willing to help the manufacturing team while also putting safety as a top priority.

/ Excellent verbal and written communication skills for both internal and external customers.

/ Exceptional organization skills with attention to detail.

/ Ability to work independently, be proactive and manage time effectively to meet deadlines.

/ Detail-orientated with ability to respond quickly to a fast-moving and ever-changing environment.

/ Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

/ Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands:

/ The employee is regularly required to sit, stand, walk, bend, hear and talk.  

/ The employee is frequently required to use hands.  

/ The employee occasionally will be required to reach with hands or arms, climb or balance, stoop, kneel, crouch, and crawl.  

/ The employee must occasionally lift and/or move up to 35 pounds.  

/ Specific vision abilities required by this job include close vision, color vision, and depth perception.

/ The work environment varies based on customer and company demand for this position.  

/ The Quality Assurance Technician may be required to travel up to 10-20% for day trips to vendors with potential for an overnight stay.

/ Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.