Transcript & Production Support

• Handle rescue jobs and time-sensitive transcript needs. 
• Assist reporters with backlog reduction and deadline-driven work. 
• Perform corrected transcript review and analysis when clients ask that physical changes be made to a transcript. This includes comparison of the transcript to the errata received post-delivery and/or the relevant audio recording.   
• Review corrected transcripts received from reporters to ensure all requested corrections or edits have been properly addressed, either through transcript changes or appropriate notation. 
• Conduct transcript reviews to verify formatting, speaker identification, consistency, and compliance with client-requested specifications. 
• Create and maintain templates for various CAT software platforms for use by internal teams and reporters as needed. 
• Review and proofread transcripts as requested to maintain quality standards. 

Quality Control & Verification

• Verify and evaluate client or reporter feedback and complaints arising during jobs, including reviewing video recordings and documenting relevant events. 
• Support database cleanup efforts to ensure all resource data is accurate and current. 
• Support maintenance of certified reporter lists following the release of test results. 
• Assist with dashboard maintenance by tracking reporter performance metrics as needed.   
• Digital Reporting & Audio Support 
• Train on Sonix software to support transcription of digital reporter jobs and audio files, as assigned by Steno leadership. 

• Extensive experience as a court reporter and/or professional scopist. 
• Proficiency in Eclipse and/or Case CATalyst (one required; both preferred). 
• Strong understanding of transcript production standards and best practices. 
• Excellent attention to detail and ability to work independently. 
• Strong proofreading and editing expertise supported by a high level of English language and grammar proficiency. 
• Proficient in reviewing audio and video recordings as part of the record review process. 
• Strong communication skills and a collaborative mindset. 
• Ability to handle confidential material with professionalism. 
• Willing to provide flexible coverage, including evenings and weekends, in alignment with business needs.