Position Title: Clinical Informatics Level 2

Department: Information Technology 

Supervisor   Title: IS Manager

Summary

While   upholding the Star Valley Health mission, vision,   and values, this key position will assist in implementing   and maintaining Information Systems.  Clinical Informatics Level 2   is responsible for providing technical and functional support for   the Electronic Health Record (EHR) system, Epic, and associated clinical   systems.  This role ensures reliable system performance and   effective clinical workflows across the organization. The position serves as   a liaison between end users, department leadership, provider builders, and external   vendors to address issues, coordinate system enhancements, and support operational   strategic initiatives. Responsibilities include managing system build   requests and enhancements, coordinating user acceptance testing, and   supporting business continuity and downtime procedures. This role also leads   process improvement and system optimization efforts, develops department-based   super user programs, and collaborates with leaders to design customized   training that supports system adoption and workflow changes. Success in this   role requires strong analytical, communication, and technical skills, as well   as the ability to collaborate across departments to support clinical   operations and organizational goals. Ensure compliance with HIPAA and other   applicable regulatory standards to maintain the security, privacy,   confidentiality, and integrity of health information.  This   position is “at will.”

Job Duties

• Provide technical and functional support related to the EHR and supporting clinical systems and workflows: addressing inquiries, troubleshooting issues, and resolving problems to ensure optimal performance.
• Oversee that user access is assigned appropriately with the correct training courses.
• Act as a liaison between end users, department leaders, and external vendors to facilitate effective communication.
• Participate in ongoing support meetings with department leaders to identify needs and escalate issues
• Oversee system enhancements, upgrades, and ongoing configuration to ensure alignment with clinical workflows and organizational needs.
• Manage system build requests and configurations to support the implementation of new service lines, departments, and clinical programs.
• Maintain up-to-date support documentation and provide training materials, ensuring users have access to accurate        information.
• Oversee and ensure user acceptance testing to verify changes are appropriate and validated by end users prior to deployment.
• Complete business continuity testing and support staff during any downtime.
• Lead in process improvement initiatives and system optimizations to enhance efficiency, usability, and clinical outcomes.
• Coordinate activities with Provider Builders and technical teams to ensure alignment of efforts and supporting resources are in place.
• Develop department-based super user program to promote local expertise, support adoption, and facilitate peer-to-peer training.
• Design a customized training program in collaboration with department leaders to support system adoption, workflow changes, and ongoing education.
• Ensure compliance with local, state, and federal regulatory agency standards (ie, HIPAA). Reviews, monitors, and updates of applicable policies and procedures.
• Other duties as assigned or as needs arise.

Requirements

Abilities & Skills: 

· Demonstrated initiative, ability to work in a team-oriented environment, and strong professional judgment. 

· Ability to prioritize tasks, work autonomously, establish clear timelines, and meet deadlines. 

· Technical proficiency, including familiarity with MS Office (Word/Excel/PowerPoint/SharePoint), webinar applications, and office equipment. 

· Obtains information, then identifies key issues and implications to make informed and objective decisions. 

· Identifies problems and uses logic, judgment, and data to evaluate alternatives and recommend solutions. 

· Possesses a strong aptitude to fully develop skills in the areas of application support and administration. 

· Possesses the willingness and ability to support a myriad of clinical end users in the full utilization of the appropriate application system with effective communication. 

· Hours of work may vary, including on-call coverage as assigned and needed 

· Constant sitting, typing, standing, walking, pushing, pulling, bending, and reaching throughout the day.  Must be able to lift twenty (20) pounds unassisted on a regular basis, lifting fifty (50) pounds or more on occasion

Experience & Education:

• Bachelor's degree in nursing or related healthcare degree
• Minimum of 8 years of healthcare experience preferred.  
• Experience with EHR software, Epic preferred. 
• Strong understanding of health center operations. 
• Excellent leadership skills, with the ability to lead by influence instead of authority.
• Strong understanding of health center operations, including Information Technology operations, HIPAA privacy laws, and HITECH regulations.