The Imaging Unit Coordinator supports and manages appointments for diagnostic imaging services such as X-rays, MRIs, CT scans, and ultrasounds. This role involves communicating with patients, providers, and clinical staff to ensure accurate scheduling, proper preparation instructions, and efficient use of imaging resources. The position verifies patient information, insurance details, and exam requirements while maintaining a high level of customer service and attention to detail in a fast-paced healthcare environment. 

Essential Duties and Responsibilities:

Coordinates activities of Radiology to support provider and patient care staff. 

• Serves as subject matter expert on exam preps, times, and requirements for all modalities within the imaging department
• Verify and enter accurate patient demographics, insurance information, and exam details in scheduling systems
• Manage inbound and outbound calls, addressing patient questions and resolving scheduling conflicts or changes

Schedules exams appropriately.

• Schedule diagnostic imaging appointments (e.g., MRI, CT, X-ray, ultrasound) according to provider orders, clinical protocols, and resource availability
• Review provider orders for completeness and follow up on missing or unclear information prior to scheduling
• Provide patients with clear preparation instructions, appointment details, and pre-authorization requirements
• Coordinate with technologists, radiologists, and clinical staff to optimize scheduling efficiency and accommodate urgent or add-on cases
• Obtain and/or verify insurance authorizations and referrals as required
• Assists with exam protocol verification

Performs a variety of miscellaneous duties.

• Deliver high-quality customer service while supporting a positive patient experience
• Assist with reporting, work queues, and follow-up tasks related
• Maintain confidentiality and comply with HIPAA and organizational policies

* While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Education & Licensure: 

• High School diploma or equivalent

Experience:

• One year of experience in customer service, patient registration, or another similar role in a healthcare setting (preferably diagnostic imaging)
• Two or more years of experience in a similar role preferred

Knowledge, Skills & Abilities: 

• Medical Terminology knowledge is preferred
• Excellent communication and listening skills
• Demonstrated ability to work independently with little direction and manage multiple demands and priorities
• Time management and prioritizing multiple tasks
• Ability to think independently and make decisions as necessary
• Excellent customer service skills

Supervisory Responsibilities:

• None

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of standing, bending, and reaching
• Must be able to lift up to 50 pounds at times

St. Croix Health has been a healing force in the St. Croix Valley for over 103 years. We are a purpose-driven organization with a dedicated team committed to serving our patients and communities throughout the St. Croix Valley. This commitment is rooted in our mission, vision and values. 

Mission: To deliver care driven by excellence, guided by heart, and grounded in community.

Vision: To be a trusted partner in providing healthcare that is personal and accessible to all, by adapting to meet the needs of our communities, and support lifelong well-being.

Values: Integrity. Respect. Compassion. Collaboration

Here at St. Croix Health, we offer our employees with a robust benefits package that includes:

• Health, vision and dental insurance
• 403b retirement program with employer match
• Paid time off
• Short-term disability, long-term disability and life insurance options
• Education reimbursement
• Employee assistance program (EAP)
• Wellbeing incentive program
• Free parking

St. Croix Health is a not-for-profit healthcare system located in St. Croix Falls, WI dedicated to helping people live healthier, happier, and longer lives. St. Croix Health offers the services of 80+ providers and 20 specialties with five community clinics in Minnesota and Wisconsin all supported by a critical access hospital on the main campus in St. Croix Falls, just an hour northeast of Minneapolis/St. Paul. Nestled in the bluffs of the St. Croix River Valley, St. Croix Falls is the ideal place to work, live and play.