The Loan Servicing and Collections Specialist is responsible for providing administrative support to the both the Loan Servicing and Collections functions of the bank.

• Providing excellent customer service on closed and/or delinquent loans by answering inquiries and providing information as requested.
• Provides administrative support to the Collections area by
• Reviewing and Preparing various reports of the established frequency
• Preparing notices and letters as needed
• Calling customers that are past due maintains compliance with all servicing and collection related investor requirements.  
• Updates procedures for loan collection activities and monitors changes in investor requirements.
• Processes Consumer Dispute Verifications for the credit bureaus. Monitors Credit Bureau reporting codes and Notification codes. Responsible for compliance with all applicable laws and regulations.
• Administers the force placement of hazard insurance related to the collateral for all real estate loan types.
• Assists the Collections Officer with projects and duties as assigned
• Input/check back/loan doc. review/compliance review of all commercial, residential and consumer loans. 
• Entry of loan discrepancies unto error & pending spreadsheets
• Performs routine loan servicing administrative duties that include but are not limited to:  
• Scanned Denies & Withdrawn Files into director
• Review of paid notes reports daily and send out discharges for recording.
• Scanning, Indexing, Committing of loan documents 
• Daily review of Home Owners Policies and uploading to the Allied Website. 
• Preparing and uploading a weekly collateral file to the Allied Website. 
• Daily resolution of loan non-posts via EIM 
• Review/Maintenance of collateral perfection including mortgage recording and UCC continuations
• Review/Maintenance of reporting to outside agencies and vendors including USDA, VEDA, SBA, VSI, FNMA, VHFA, PMI, FHLBB and Allied Solution/Mathes
• Review of all paid notes and discharging of mortgages
• Assists in the preparation of commercial/residential payoffs to attorneys, mortgage companies and PTC customers.
• Researching and providing customers or attorneys with subordination and discharge requests
• Review/Maintenance/Compliance of Flood Loans  
• Adhere to the Bank Secrecy Act and all other laws and regulations that pertain to the job function
• Performs additional duties as assigned.

Knowledge/Skills/Experience Requirements:

High School Diploma or equivalent with 1-3 years of banking experience.  

Excellent customer service skills with strong written and oral communication skills is required. 

Adherence to Compliance Banking/Lending regulations and Investor Guidelines

Familiarity with Real Estate Transactions

Strong Analytical, Organizational, Decision Making, and Computer skills (to include Microsoft Office and Internet also a comfort level in learning bank specific software)

Able to retain information and apply to similar and new situations 

Work in a fast paced environment and under pressure

Ability to prioritize and multi task

Attention to detail

Physical Demands/Conditions Requirements:

 General Office/Bank Environment with hybrid remote and onsite work available. Occasional overtime as workload demands. 

Hours are 8am- 4:30pm- M-F

Peoples Trust Company is an Equal Opportunity Employer - Minorities/Females/Vets/Disabled

Paper application forms are also available at each branch location.