Residency Counselor
Starting at $25.95 an hour

Available Schedule (subject to change): 

• Full Time / Monday-Friday / 8:00am-4:30pm

Royal Oaks Retirement Community

10015 W. Royal Oak Road

Sun City, AZ 85351

Cross streets are 99th and Grand Avenue

Why Royal Oaks? 

Royal Oaks is a vibrant senior living community on a beautiful 53-acre campus, home to 700+ residents and 350+ team members. We offer a continuum of care with more than 600 residences, including Independent Living, Garden Homes, Assisted Living, and Memory Care. Royal Oaks offers residents an exceptional lifestyle with active living, engagement & enrichment, wellness & peace of mind, on-site medical services and care options as residents' needs change, and community.

The Opportunity

As a Residency Counselor, you will build relationships with prospective residents and families, conduct community tours, understand their needs, and help them discover why Royal Oaks is the right place to call home. If you are a relationship-driven, enthusiastic sales professional who enjoys helping people and thrives in a rewarding, service-focused environment, we would love to hear from you.

Position Summary: 

Under the supervision of the Marketing and Community Relations Director, support Royal Oaks’ overall sales, marketing and community public relations programs which support the mission and values of Royal Oaks. 

Brief Overview of Major Duties:

• Prospect for and meet with potential residents to inform and educate them about Lifecare and Royal Oaks. Through a consultative sales process, gain an understanding of the prospects’ desires and situation and provide thorough tours of the campus with the end goal to fill vacant living units, decrease vacancies, and add prospects to the Priority List. 
• Log all communications into Welcome Home.
• Contact prospects post-tour on a regular basis (30/60/90 days) with the goal to get them to join the Priority List or move in.
• Sell prospects on the advantages of joining the Priority List; work to exceed Department goals for adding Priority List members.
• Maintain thorough knowledge of top Priority List Candidates. Work diligently to get correct Priority List Candidates into correct residences. Maintain regular, on-going contact with them to keep interest in Royal Oaks high.
• Keep Welcome Home current and complete with all communications. Suggest reports that would help the department run more efficiently. Work with Marketing Manager to develop appropriate outreach campaigns.
• Support Royal Oaks involvement in various networks, trade shows, conferences, etc. including coordinating business development and marketing activities via these relationships.
• Assist Marketing Specialist when needed in move-in coordinator activities.
• Required to operate/drive a golf cart for the purpose of transporting supplies around campus as needed. This may also include transporting employees, residents and/or guests when needed. 
• Perform other duties as assigned.

Required Skills/Abilities:

• Strong consensus building skills. 
• Excellent sales and customer relationship skills.
• Has outstanding communication skills; can dramatically and effectively communicate an overall vision of the enterprise to customers at all levels; importantly, can translate a vision of the organization’s future into practical, concrete specifics.
• Has ability to write routine reports and correspondence. 
• Knowledge of communication strategy and marketing technology.
• Excellent oral, written, presentation and interpersonal skills. 
• Computer proficiency-- Microsoft Word/Excel, Outlook and Internet
• Organized, able to multi-task, think creatively and adapt to different situations.
• Must be able to complete training on computer and/or other devices.
• Maintain competency in the position and knowledge of trade/industry advances and new technologies.
• Must be able to effectively communicate in English with all levels of staff, residents, and guests. 

Education and Experience:

• Must have a minimum of two years of progressive responsibility in performing sales duties within a professional service environment; or a combination of education, training and experience that would ensure the effective execution of the duties of the job. 
• Preferably a Bachelor’s Degree in Marketing, Business, Communications or related field.

Licenses and Certifications:

• Has current and valid Fingerprint clearance card or apply for one within 20 days of hire.
• Has a current, valid driver’s license. Driving record must meet the criteria set forth by Royal Oaks’ insurance carrier.
• If applicable, has a Certificate of Completion for memory care services training or obtains within 30 days of hire and complies with annual certification requirements.

Physical Requirements:

• Is able to carry/lift/push/pull up to 30 pounds.
• Can stand, walk, sit, reach, and bend. 
• Can work alone most of the time.
• Is able to stand for long periods of time. 
• May need to operate a fire extinguisher.
• Is able to assist in evacuation procedures. 
• See additional Physical/Cognitive Requirements & Work Environment information below.

Essential Functions:

• Physical: walking/traversing or moving, sitting/stationary position, standing/stationary position, bending, fine manipulation (pen, using a mouse), gross/total manipulation (firm hand grasping, twisting), twisting, stooping
• Cognitive: oral and written communication, work under time constraints, concentrate amid distractions, math/calculations, ensure accuracy of details, creativity, remember names and details, problem solve, make decisions, work rapidly, examine/observe details, analytical ability, work within minimal errors, reason (make sense of things)
• Environmental: inside, working with others, working around others

Hiring Process:

• Pre-employment Drug Screening
• Criminal Background Check / Motor Vehicle Record Check
• Adult Protective Services (APS) Registry Check
• Fingerprint Clearance Card (we can assist)
• Employment Verification
• TB Testing
• Royal Oaks is a Drug Free Workplace. Royal Oaks conducts pre-employment, random and reasonable suspicion drug testing in accordance with its drug-free workplace policy. Royal Oaks' general hiring policy does not discriminate against registered medical marijuana cardholders. However, in accordance with A.R.S. 23-493.06 Royal Oaks may decline to employ or to continue to employ persons in safety-sensitive positions based on the results of drug testing.
• Royal Oaks does not discriminate in hiring or employment against holders of Arizona's Medical Marijuana card, although we do prohibit marijuana use on premise.   Although Arizona has legalized recreational marijuana use as well as medical use, the law creates no employment protections for applicants or employees who are recreational marijuana users.  Royal Oaks will require a drug screen for all applicants who accept a job offer and may decline those applicants who are positive for marijuana without a Medical Marijuana card.  Royal Oaks will continue to prohibit all employees from using, selling, possessing, or being impaired by marijuana in the workplace and while on duty.

Incredible Benefits!

• Get Health Benefits Fast – Medical, dental, vision benefits start the first day after the month you're hired! (Full-time only)
• Employee Assistance Program (EAP) – Access to mental health support, legal counseling, financial coaching, and more through Talkspace and other resources.
• Choice of Two Affordable Medical Plans – Starting as low as $82/ paycheck for employee-only coverage (Full-time only). 
• On-Campus Medical Providers – Convenient healthcare options right at your workplace.
• Six Annual Paid Holidays – Enjoy time off to recharge with paid holidays throughout the year.
• Generous Paid Time Off (PTO) – Start accruing PTO from day one, with up to 3 weeks in your first year (Full-time only).
• Cash in Unused PTO Hours – Convert unused PTO into cash (limits and details apply).
• Volunteer Time Off (VTO) – Get 4 hours of paid VTO annually to give back to your community, without using your PTO.
• Referral Bonus – Earn up to $600 for each friend you refer who gets hired – and there’s no limit to how many people you can refer!
• Tuition Reimbursement – Receive up to $5,000 annually in tuition reimbursement to support your educational goals.
• Career Growth Opportunities – We promote from within! Last year, we proudly promoted over 30 employees.
• FREE Fitness Center Access – Stay healthy with on-site gym facilities or enjoy gym reimbursement up to $200 annually.
• Annual Shoe Reimbursement – Get up to $40 annually for work shoes to keep you comfortable and stylish.
• Uniform & Reimbursement – Uniforms provided or reimbursed for many positions.
• Covered Parking – Convenient parking at no extra cost.
• Employee Meal Discount – Enjoy 20% off meals while at work.
• Exclusive Employee Discount Program – Save big on travel, electronics, entertainment, and more!
• Retirement Plan with Matching – Save for the future with a retirement plan offering 4%-10% matching contributions.

Royal Oaks Awards:

2024 Senior Care's Best Places to Work from WeCare Connect 

2022 ICAA NuStep Beacon Award / Top 25 'Best in Wellness' Senior Living Communities in North America

2021 National Association of Home Builders (NAHB), GOLD AWARD - Category 55+ Design Awards / Best Service Enriched Community on the Boards Inspirata Pointe at Royal Oaks 

Disclaimer: This job posting is intended as a general summary of duties and responsibilities. A comprehensive job description is available upon request.