Position Summary: The Senior Program Manager of Enhanced Family Care will supervise the delivery of quality, safe and individualized services for people who fall under the DD/ABD waiver in an Enhanced Family Care environment. Additionally they will ensure compliance with the He-M 1001, 507 and support compliance with the 1201 regulations. 

PAY:$25/hr.

Senior Responsibilities: 

•  Work closely with the Director of Enhanced Family Care to hire, train and supervise program managers and Home Care Providers as needed in the Enhanced Family Care program.
•  Provide training to home care providers and program managers based on these certifications 
•  Review all budgets and proposals written by program managers and give feedback before being sent to Director for submission.
•  Cross-train with the Director of Enhanced Family Care to ensure seamless coverage during director absences. 
•  Provide crisis response and critical incident support to the program as needed

Supervise program managers with the following essential responsibilities: 

•  Support program managers with hiring, training and providing feedback on supervising direct support professionals associated with programs in compliance with applicable regulations.
•  Report all incidents of client abuse, neglect and/or exploitation to designated administrative staff and Adult Protective Services
•  Support program managers to work with providers to identify and report behavioral and medical issues in a timely manner.
•  Ensure program managers review documentation in a timely manner including compliance of related state regulations such as hem 507 and 1001, as well as internal policies of the Agency.
•  Ensure program managers are preparing certified homes for state inspections and coordinating any plan of correction in a timely, compliant, cohesive manner.
•  Ensure program managers are establishing client goals and objectives based on evaluations and in conjunction with the individual and the client team
•  Attend client meetings when additional program manager support is needed, i.e. a crisis situation that requires a higher level of support, etc.
•  Ensure dissemination of escalating client information to the Director of Enhanced Family Care. 
•  Assist in instituting services that are based on the individualized budget, residential proposal and the Annual Service Agreement of each individual under the Senior Manager’s program sector.
•  Ensure program managers are working with providers and Nursing Department to address follow-up on medical and quality assurance issues
•  Provide on-call coverage as assigned
•  Provide crisis intervention and problem solving department wide
•  Interview provider applicants and develop relationships with potential providers in order to create a robust list of potential placements for the men and women we support.
•  Participate with the individual client teams as needed to interview and match potential providers 
•  Monitor Therap program for quality and generate Therap billing data in directors absence. 
•  Coordinate with program managers on all aspects of client moves, i.e. identify provider, set up placements, ensure program managers complete accompanying paperwork, coordinate client move, and monitor placement.
•  Consult with program managers to provide emergency support for providers when necessary 
•  Ensure that providers under the senior manager’s program sector are in compliance with the terms of the annual contract
•  Teamwork, attendance in the office as needed, and face-to-face interaction are essential job functions
•  Complete other duties and responsibilities as assigned

Qualifications:

Education and Experience

• Bachelor’s degree in a related field highly preferred
• Willingness to pursue and maintain appropriate certifications 
•  A minimum of two (2) years Program Management experience required
•  A minimum of one (1) year mentoring or providing direct oversight of staff
•  Proficiency in Microsoft Office Suite and database systems 
•  Valid driver’s license and auto insurance coverage to meet the Agency’s minimum requirements; use of personal vehicle to transport individuals is required

Skills/Abilities:

•  Demonstrate a commitment to The Moore Center’s values 
•  Comply with all state, agency and department policies and procedures; possess understanding of state regulations
•  Ability to work independently and as part of an inter-disciplinary team
•  Demonstrate a strong emphasis on customer service skills to our clients, staff and state representatives
•  Possess strong time management and organization skills, including the ability to prioritize multiple tasks and ensure timely follow through 
•  Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems
•  Demonstrate excellent verbal and written communication skills; provide well written reports and documentation
•  Demonstrate proficiency in Microsoft Office, including Word, Excel, Outlook, and the ability to master new software · Demonstrate mediation skills and the ability to provide positive intervention in crisis situations
•  Ability to represent the Residential Department, the Area Agency and the state in a positive manner