Description

The Banquet Manager is responsible for coordinating the delivery of all functions held in the venue and all details pertaining to meeting and event space, keeping with the standards as set by Spooky Nook Sports. 

Benefits

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provide an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed. 

As a full-time team member of the Nook, you will enjoy: 

• Free family membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. 
• Affordable and comprehensive Medical, Dental, and Vision benefits 
• Competitive PTO package   
• Paid holidays 
• 401k program 
• 35% discount on food and beverage purchases, including the Hydraulic Bar 
• 35% discount on all Nook apparel 
• Free child care (3-hour increments) 
• Discounts on academy team programs, birthday parties, personal training, event space rental, and more! 
• Local business discounts 

Essential Job Functions

• Determines set-ups in conjunction with Conference Services Team 
• Coordinates functions with banquet staff, captains, chef, food and beverage department, convention services team, event services and sales team. 
• Ensure guest satisfaction is achieved through effective supervision and delegation of functions, checks on food quality and courteous performance of entire banquet staff. 
• Coordinates with Service and Kitchen staff on fast recovery of food leftover and minimizes waste. 
• Establishes high standards of quality service and maintains them through effective training and continuous upgrading of products to enhance level of service and event presentation. 
• Completion of weekly schedules. Schedule staff as necessary to ensure adequate and consistent levels of service 
• Completion of Banquet Bar Requisitions 
• Maintains records, captain’s reports, closing event reports and payroll costs. 
• Submits payroll and budget for banquet department, and controls expenses to include but not limited to labor and equipment expense. 
• Consistent check of Banquet Food and Beverage quality, Banquet services and Plate presentation 
• Ensuring that services meet customer specifications. 
• Actively participates in BEO meetings 
• Focus on an elevated presentation for all events
• Serves as the customer's on site point of contact for all functions
• Maintain a clean and safe working environment in both front of the house and back of the house operations 
• Conscious of business volume reacts either increasing or decreasing when volume of business is up or down. 
• Maximizes profits in banquet department through effective management techniques based on knowledge of business volume, keeping in mind at all times guest satisfaction. 
• Keeps updated in new food and beverage trends. 
• Sets the pace and the good example for successful quality operation. 
• Maintain quarterly inventory of equipment 
• All other duties as assigned 

 Basic Qualifications

• 2-5+ years of experience in banquet management operations 
• Must be 21 years of age or older 
• Availability to work a flexible schedule that includes evenings and weekends  
• Ability to read, speak and understand the English language 
• Language skills: Excellent verbal and written communication skills. Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication  
• Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary 
• Dependable transportation to and from work 
• Authorized to work in the United States