Job Type
Full-time
Description
- Supports the mission, vision and goals of the organization, upholding and promoting company culture and vision.
- Design and execute a comprehensive independent living lifestyle program that promotes engagement, wellness, socialization, and purpose
- Lead the development of signature programming aligned with resident interests (social events, cultural outings, wellness initiatives, lifelong learning)
- Foster a hospitality-first culture focused on personalization and proactive service delivery
- Continuously evaluate and enhance the overall resident experience through feedback and engagement metrics
- Leader of the Resident onboarding process, working with the various operations directors.
- Oversee the Concierge Desk Team of 8-10 and 24-hour operation.
- Recruit, develop, and lead a high-performing hospitality/Concierge team.
- Ensure consistent delivery of high-quality service standards across all departments.
- Collaborate with department leaders to create seamless, resident-centered service experiences.
- Partner with Culinary leadership to ensure dining reflects a restaurant-quality, hospitality-driven experience
- Promote flexible dining options, resident choice, and elevated service standards
- Monitor satisfaction scores and implement continuous improvement initiatives.
- Coach leaders and frontline staff on service excellence, resident engagement, and relationship-building
- Foster a culture of accountability, recognition, and continuous improvement
- Serve as a visible leader, building strong relationships with residents and families
- Address concerns proactively and resolve issues with a service recovery mindset
- Facilitate Independent Living resident meetings, councils, and feedback sessions
- Develop and manage departmental budgets
- Optimize labor and expenses while maintaining exceptional service delivery
- Identify opportunities for revenue enhancement through programming and services
- Ensure hospitality services meet internal standards and applicable regulations
- Track and analyze key performance indicators (occupancy experience, satisfaction, engagement levels)
- Lead continuous improvement initiatives based on data and feedback
- Act in the role as Manager on Duty.
- Support and model the sales focus, leading by example and help support the sales team in events and tours.
Requirements
- Bachelor’s degree in Hospitality, Business, Healthcare Administration, or related field (preferred)
- 5+ years of leadership experience in: Senior living (Independent Living preferred), or Hospitality, hotel/resort management, or lifestyle-focused environments
- Demonstrated experience leading multi-department operations
- Strong understanding of hospitality principles applied to senior living
- Proven ability to create engaging, lifestyle-driven resident experiences
- Exceptional leadership, communication, and relationship-building skills
- Financial acumen with experience managing budgets and optimizing operations
- Passion for delivering high-touch, personalized service.
- Manager on Duty schedule, working Sunday-Thursdays.
Salary Description
$70,000 - $75,000 per year