Description
- Build and maintain strong relationships with clients, offering support and guidance through the sales process, from initial inquiry to post-sales assistance.
- Utilize SAP system, website resources, and support from teammates and technical experts to gather information and provide timely solutions to customer inquiries.
- Uses SAP to retrieve customer information, stock status information, and status of purchase orders and any other pertinent information the customer may require.
- Monitor order progress, ensuring timely delivery.
- Collaborate with cross-functional teams including sales, engineering, production, and quality assurance to ensure optimal service and customer satisfaction.
- Coordinate claims and start RMA processes.
- Assist outside sales team and management team in processing priority transactions.
- Participate in meetings and training opportunities to enhance and maintain personal and product knowledge.
- Performs other related duties as assigned.
Requirements
- Bachelor’s Degree in Industrial/Electrical/Instrumentation Engineering, Supply Chain preferred.
- Minimum of two (2) years inside sales / key account experience in a customer service and manufacturing environment.
- Proficient in the ERP (SAP) system required.
- Proficient in office management software (MS Office).
- Having functional competence and understanding of manufacturing / production environment.
- Fluent in both English & Spanish, with strong written and verbal communication skills in both languages. This includes the ability to effectively communicate technical information and provide support to customers.
- Ability to thrive in a dynamic, team-based environment where priorities may shift.
- Proficiency in MS Office (Outlook, Excel, Word).
- Skilled in reaching design specifications and technical drawings a plus.
- Experience in NEC & IEC hazardous requirements a plus.
- Ability to multi-task, work in a fast-paced environment and meet deadlines.
- Strong customer focus demonstrated by attitude of service, excellent organizational and collaboration skills, as well as proactive follow-up habits.
- Problem-solving ability with a focus on finding innovative solutions.