Job Description

Position Title: Agency Relations Coordinator

Department: Agency Relations

FLSA Status: Full Time Hourly/Non-Exempt

Schedule: 40 Hours per Week/Monday-Friday 8:00am-4:30pm (Includes 30-minute unpaid meal break).

Benefits: Eligible for Full Time Employee benefits including health, dental, and vision insurance, 12 paid Holidays, 1 Floating Holiday, generous PTO, administered 401(k) after 1 month with employer match after 1 year, and more.

Reports To: Agency Relations Manager

Salary Range: $22.98

Location: Applicants must reside in the Mohawk Valley region (Herkimer/Oneida counties) as regular travel within and around the region is required.

Revision Date: 06/18/26

WHO WE ARE:

Established in 1985, Food Bank of Central New York is a not-for-profit organization leading the fight to end hunger across an 11-county service area that includes Central New York, Northern New York, and the Mohawk Valley. The Food Bank acts as the primary food distribution hub for hundreds of food pantries, soup kitchens, shelters, and faith-based organizations in our region.

In addition to food acquisition and distribution, we address the root causes of food insecurity through innovative programming, nutrition education, outreach, and collaboration with non-traditional food bank partners such as healthcare providers. The Food Bank also engages in state and federal advocacy efforts to strengthen anti-hunger policy and work alongside community partners to create lasting solutions that ensure all neighbors can thrive.

Our impact over 12 months is:

· 22.5 million pounds of food distributed

· 18.7 million meals provided to neighbors in need

· 7.6 million pounds of produce and dairy distributed

· 6.1 million pounds of food rescued from 146 retail partners

576,080 pounds of hygiene & household items distributed 

POSITION SUMMARY

The Agency Relations Coordinator is a vital link between Food Bank of Central New York and our partner agencies, which include food pantries, soup kitchens, and other organizations within the emergency food network. Each coordinator manages a designated geographical portfolio, fostering strong relationships with partner agencies, conducting compliance reviews, and offering coaching to ensure safe, efficient operations and alignment with the Food Bank’s mission to eliminate hunger through nutritious food distribution, education, and advocacy. Regular travel within and around the Mohawk Valley region is a requirement of this position.

ESSENTIAL FUNCTIONS

• Serve as the primary contact for partner agencies within an assigned geographical area, managing relationships and fostering collaboration.
• Conduct regular site visits, including coaching and compliance reviews, to ensure adherence to partner agreements and operational safety standards.
• Provide guidance and support to partner agencies to improve their operations, addressing challenges and offering solutions.
• Ensure agencies meet all regulatory and agreement obligations, including food safety, distribution guidelines, and adherence to grant spending restrictions.
• Communicate updates, policies, and best practices to partner agencies, acting as a resource for information and training.
• Conduct quarterly meetings for assigned geographical areas to address concerns and share updates.
• Collaborate with internal teams to address agency needs and improve overall network effectiveness.
• Maintain accurate records of agency interactions, compliance statuses, and visits in the Food Bank’s systems.
• Create and maintain reports for funders and internal stakeholders.
• Represent the Food Bank at community events, meetings, and other engagements to strengthen partnerships and visibility.

PHYSICAL REQUIREMENTS

• Ability to travel regularly within the assigned region, including driving to partner agency locations.
• Capability to lift and transport materials up to 25 pounds.
• Willingness to work in diverse environments, including agency sites with varying physical conditions.
• Ability to stand, walk, and navigate agency facilities during site visits.

We are committed to providing reasonable accommodations for employees who require them due to medical conditions or disabilities.

EDUCATION & CERTIFICATION REQUIREMENTS

• Bachelor’s degree in a relevant field preferred (e.g., social services, public administration, business, or a related discipline).
• Valid driver’s license and access to reliable transportation.
• Certification or willingness to obtain certification in food safety practices.
• This position will receive a pre-employment drug test (drivers only) and background check. Food Bank of Central New York complies with all applicable state and federal laws pertaining to drug testing and background checks, including Article 23-A.

EXPERIENCE REQUIREMENTS

• Experience in client or customer relations, preferably in a nonprofit, social services, or food distribution context.
• Demonstrated ability to manage multiple relationships and priorities effectively.
• Familiarity with compliance monitoring or quality assurance is a plus.
• Experience conducting training or coaching is preferred.

SKILL REQUIREMENTS

• Strong interpersonal and communication skills, with the ability to build and maintain professional relationships.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Suite (Excel, Word, etc.).
• Ability to learn new technology systems (Jot form as well as client/relationship management software).
• Proficiency in managing multiple tasks and deadlines with attention to detail.
• Problem-solving skills to address partner agency challenges effectively.
• Competency in using digital tools and systems for documentation and communication.
• Sensitivity to and understanding of the needs of diverse populations and communities.
• Bi-or multi-lingual preferred.

The purpose of this job description is to provide an overview of the scope of the position. This is not a comprehensive list of duties/responsibilities. Other duties and responsibilities may be assigned.