The Senior Manager, Learning & Talent Development is responsible for leading the credit union's learning and development function and building organizational capability through technical, operational, leadership, and professional development programs. This role oversees the training team, drives learning strategy, develops leadership capability, and ensures employees have the knowledge and skills needed to achieve business goals and deliver exceptional member experiences. The position partners closely with business leaders to identify training needs, implement effective learning solutions, and support organizational growth and performance.

Strategic Leadership & Business Partnership

• Develop and execute a learning and talent development strategy aligned with organizational goals and priorities.
• Partner with business leaders to identify capability gaps and implement learning solutions that improve performance and operational effectiveness.
• Serve as a trusted advisor to leaders on learning, leadership development, workforce capability, and performance improvement initiatives.
• Build strong partnerships across the organization to ensure learning initiatives align with business needs and strategic priorities.

Learning & Development Leadership

• Partner with business leaders to design, implement, and enhance line of business training programs that prepare team members for success across critical business functions.
• Lead, coach, and develop the Learning & Development team.
• Establish clear expectations, performance standards, and accountability measures for training preparation, facilitation, and program delivery.
• Foster a culture of continuous improvement, service excellence, collaboration, and innovation.
• Develop and manage the annual learning and development roadmap and training calendar.

Technical, Operational & Systems Training

• Provide strategic oversight for all technical, operational, systems, product, compliance, and member-facing training programs.
• Ensure effective training programs are in place for frontline and operational roles including branch operations, teller functions, member care, lending, and financial operations.
• Partner with department leaders to develop training that supports operational excellence, risk management, compliance requirements, and exceptional member service.
• Lead training efforts related to new system implementations, technology enhancements, process changes, and operational initiatives.
• Establish role-based learning paths and proficiency standards for key positions throughout the organization.
• Evaluate training effectiveness and operational readiness through performance metrics, observations, participant feedback, and business results.

Leadership Development & Talent Growth

• Lead implementation and long-term sustainability of The Member Advantage (TMA) program across the organization.
• Serve as a champion for leadership development and continuous learning.
• Design and facilitate leadership development programs for emerging leaders, managers, and senior leaders.
• Support career development, succession planning, and talent development initiatives that strengthen organizational capability.
• Partner with HR leadership to identify and develop future organizational talent.

Instructional Design & Facilitation

• Oversee the design, development, and delivery of engaging learning solutions utilizing adult learning principles and best practices.
• Personally facilitate high-impact training programs, leadership workshops, and organizational initiatives as needed.
• Ensure all learning content remains current, relevant, effective, and aligned with business objectives.
• Utilize classroom, virtual, blended, coaching, and e-learning methodologies to maximize learning effectiveness.

Program Evaluation & Continuous Improvement

• Develop metrics and reporting to measure learning effectiveness, knowledge transfer, business impact, and return on investment.
• Analyze feedback, performance data, and business outcomes to identify opportunities for improvement.
• Regularly provide updates and recommendations to senior leadership regarding learning initiatives and organizational capability needs.
• Continuously evaluate and enhance learning programs, tools, and processes.

• Bachelor's degree in Human Resources, Business, Organizational Development, Education, or related field.
• Seven (7) or more years of progressive experience in learning and development, talent development, organizational development, or a related field.
• Five (5) or more years of leadership experience managing and developing employees.
• Demonstrated experience leading training teams and driving organizational learning initiatives.
• Strong facilitation, presentation, coaching, and communication skills.
• Experience supporting technical, operational, and leadership training programs.
• Proven ability to lead projects, influence stakeholders, and manage competing priorities.
• Strong business acumen and strategic thinking skills.
• All Firstmark team members must mirror our shared values: happy, helpful, honest, humble, and hungry (driven).

Preferred

• Credit union or financial services experience.
• Experience supporting learning initiatives related to branch operations, member service, lending, financial operations, or technology implementations.
• Experience in talent management, succession planning, organizational development, or performance consulting.
• TMA certification or ability to obtain certification.
• Experience with learning management systems and e-learning technologies.

Building tomorrow starts with you!

At Firstmark Credit Union, we’re working together with our members to build their tomorrow and we do the same for our employees. From your first day, you’ll enjoy comprehensive medical, dental, and vision coverage, a dollar for dollar 401(k) match, and up to four weeks of paid time off to rest and recharge. We invest in your growth through education assistance, support your well-being with our Employee Assistance Program, and encourage you to make a difference with paid and unpaid volunteer opportunities.

Here, you’ll find more than a career — you’ll find purpose, belonging, and a community that cares.