Georgia Legal Services Program (GLSP), a statewide nonprofit law firm, seeks an Intake Specialist to serve in its Statewide Centralized Intake Unit.   

About Georgia Legal Services Program

Georgia Legal Services Program (GLSP) is a statewide, nonprofit public interest law firm in Georgia that offers free civil legal services to low-income individuals, fostering equal access to justice and opportunities out of poverty. GLSP is founded on the belief that everyone deserves high-quality legal services regardless of income, age, race, or other demographic factors.

GLSP runs 10 regional offices that serve Georgians with low incomes living outside metro Atlanta in 154 of the state’s 159 counties. GLSP employs approximately 182 full-time staff members. We provide free legal aid across a wide range of civil issues, including family law, housing, access to public benefits, eviction prevention, farmworkers' rights, and educational access.

Job Summary:

The successful applicant will assume intake responsibilities on a full-time basis, 5 days per week. The Intake Specialist will answer and return incoming calls assigned to the Intake Workgroup of persons seeking legal assistance from Georgia Legal Services Program. Duties include, but are not limited to, screening and interviewing clients, making appointments, assisting clients in completing forms and questionnaires, making referrals to agencies and private attorneys, inputting initial data and updating data in Legal Server, and directing clients to self-help websites.

 SKILLS, KNOWLEDGE, AND QUALIFICATIONS: 

• Applicants must have the ability to quickly establish a rapport with callers to effectively and efficiently obtain information needed to evaluate prospective clients’ cases.
•  the ability to identify legal issues;
•  proficiency in the use of computers; 
• good typing skills; 
• ability to operate GLSP office equipment without assistance; 
• proficiency in the use of Legal Server;
•  ability to organize and prioritize work
• a good track record completing tasks in a timely manner.

 Benefits:

• Non-bargaining, full-time/exempt, hybrid 
•  Salary range: $, dependent upon experience and qualifications.
•  Probationary period: 6 months
•  Medical, dental, and vision coverage
•  Option to enroll in a Flexible Spending Account
•  Employer-paid life insurance and disability plan
•  15 accrued vacation days. Vacation days increase to 20 days after 3 years of employment
•  12 accrued sick days
•  13 paid holidays, including a birthday holiday
•  35-hour work week for all full-time employees. This is an exempt position, and exempt employees are expected to work the hours necessary to fulfill the responsibilities and requirements of their position.
•  403(b) retirement plan with 4% match
•  Up to 10 weeks paid parental leave
•  Organizational Wellness activities
•  Professional development opportunities
•  Additional compensation for employees who pass GLSP’s Spanish proficiency test
•  Prior experience as a GLSP paralegal, receptionist, or client pre-screener is a plus. Must be proficient in the use of Microsoft Office and have good writing and grammar skills. 

How to Apply: 

A statement of interest reflecting your experiences working with an organization that works with low-income populations and a resume should be submitted to: https://www.glsp.org/join-the-team/

GLSP is an Affirmative Action/Equal Opportunity Employer. It is the policy of Georgia Legal Services Program not to discriminate against any applicant for employment because of race, color, ancestry, religion, age, sex, gender, sexual orientation, gender identity, pregnancy, medical condition, veteran status, political affiliation, national origin, disability, marital or other protected status.