About The Seville

The Seville offers a fresh approach to Assisted Living and Memory Care in Orange County, thoughtfully designed for today’s seniors and the way they want to live.

With a clean, contemporary design and the feel of a boutique hotel, The Seville provides an upscale yet comfortable environment where residents can feel at home. Our community is centered around exceptional service, meaningful connections, and creating an engaging experience for every resident.

At The Seville, our team plays an important role in bringing the community to life. If you’re passionate about providing outstanding service and making a meaningful difference in the lives of seniors, we invite you to explore a career with us.

About the Location

Located in the heart of Orange County, The Seville offers a beautiful setting surrounded by the shopping, dining, entertainment, and conveniences that make the area such a desirable place to live and work.

Designed specifically with Orange County seniors in mind, The Seville brings a modern approach to senior living to a vibrant Southern California community. Its convenient location, contemporary surroundings, and welcoming atmosphere create an exceptional environment for both residents and team members.

Position Summary 

The Business Office Director oversees the daily business and administrative operations of the community, ensuring accuracy, efficiency, and compliance across financial, payroll, and human resources functions. This position is responsible for resident billing, accounts receivable and payable, payroll administration, employee records, and supervision of business office and concierge team members. 

Working closely with the Executive Director and community leadership, the Business Office Director plays a key role in supporting financial performance, operational excellence, and positive experience for residents, families, and team members. 

The ideal candidate is an organized, detail-oriented leader with strong financial and administrative experience, excellent communication skills, and a commitment to delivering exceptional service. 

Essential Job Duties 

Financial Management & Resident Billing 

• Oversee resident billing, payment processing, accounts receivable, and accounts payable functions. 
• Review resident census changes, including move-ins, move-outs, transfers, and deaths, to ensure accurate billing and account adjustments. 
• Review resident charges, monthly billing statements, rent increases, and final account reconciliations. 
• Process resident payments, manage ACH transactions, and ensure timely deposits and accurate financial records. 
• Monitor accounts receivable aging reports and follow up on outstanding resident balances. 
• Coordinate vendor invoice processing, coding, approvals, and payments using established accounting procedures. 
• Review employee expense reports, credit card transactions, and supporting documentation for accuracy. 
• Maintain accurate financial records and assist with monthly financial reviews and annual budgeting. 
• Respond to resident, family, vendor, and corporate accounting inquiries professionally and promptly. 
• Assist residents and families with long-term care insurance documentation and billing requests. 

Human Resources & Payroll Administration 

• Oversee community payroll processes, including reviewing timecards, verifying payroll changes, and ensuring accurate and timely submissions. 
• Coordinate new hire documentation, pre-employment screenings, and onboarding requirements in accordance with company policies and applicable regulations. 
• Organize and support new hire orientation in collaboration with community leadership. 
• Maintain accurate and confidential employee personnel files, training records, and required certifications. 
• Coordinate employee status changes, wage adjustments, leaves of absence, and benefits-related updates with the appropriate departments. 
• Assist employees with payroll, benefits, and general employment-related questions. 
• Support the administration of employee benefits, including enrollment documentation and required acknowledgments. 
• Coordinate workplace injury reporting, workers' compensation documentation, and applicable safety recordkeeping. 
• Ensure compliance with company policies, employment regulations, and applicable recordkeeping requirements. 

Leadership & Community Operations 

• Supervise, train, and support business office, concierge, and assigned administrative team members. 
• Assist with hiring, onboarding, performance management, scheduling, and professional development of assigned staff. 
• Provide guidance to department leaders regarding financial procedures, invoice approvals, payroll processes, and administrative requirements. 
• Partner with the Executive Director to support community operations, financial goals, and overall organizational objectives. 
• Participate in community leadership meetings and collaborate with department directors to support operational efficiency. 
• Maintain organized business office records and coordinate document retention and archiving in accordance with company policies. 
• Ensure resident, employee, and financial information is handled with the highest level of confidentiality. 
• Promote a welcoming, professional, and service-oriented environment for residents, families, guests, and team members. 
• Perform other duties as assigned to support the Executive Director and overall community operations. 

Qualifications 

• Associate degree in Accounting, Business Administration, Finance, Human Resources, or a related field required; bachelor's degree preferred. 
• Minimum of two (2) years of accounts receivable or related financial administration experience. 
• Minimum of one (1) year of supervisory experience overseeing two or more employees. 
• Previous experience in senior living, hospitality, healthcare, or a similar environment preferred. 
• Strong knowledge of accounts receivable, accounts payable, resident billing, and financial recordkeeping. 
• Experience with payroll administration, employee onboarding, benefits coordination, and personnel record management. 
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook. 
• Experience with Yardi, Paylocity, or similar accounting and payroll systems preferred. 
• Strong organizational, analytical, and problem-solving skills with exceptional attention to detail. 
• Excellent written and verbal communication skills with the ability to interact professionally with residents, families, employees, vendors, and leadership. 
• Ability to manage multiple priorities, meet deadlines, and maintain accurate records. 
• Strong leadership skills with the ability to supervise, train, and support administrative team members. 
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive financial and employee information. 
• Knowledge of applicable employment regulations, payroll procedures, and financial compliance requirements. 
• Dependable, professional, and able to work independently while collaborating effectively with community leadership. 

Physical Requirements / Working Conditions 

• Ability to sit, stand, and walk throughout the workday in a professional office and community environment. 
• Ability to perform primarily sedentary work, including extended periods of computer use and administrative tasks. 
• Ability to occasionally bend, reach, stoop, twist, push, and pull while performing assigned duties. 
• Ability to lift and carry up to 10 pounds occasionally during routine office activities. 
• May occasionally be required to lift, carry, push, or pull items weighing up to 50 pounds with appropriate assistance. 
• Ability to read and process financial reports, employee records, resident billing statements, and other business documents. 
• Ability to communicate effectively with residents, families, employees, vendors, and leadership. 
• Must maintain confidentiality, professionalism, and sound judgment when handling sensitive information and workplace situations. 

Equal Opportunity Employer 

The Seville is an equal employment opportunity employer. We do not discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws, and we prohibit harassment of applicants or employees based on any of these protected categories. We comply with all applicable federal, state, and local laws, including but not to limited, respecting consideration of unemployment status in making hiring decisions. Completing an application does not guarantee that you will be offered a position. We review all applications and strive to hire the candidates who are the most qualified to perform the essential functions of the position with or without reasonable accommodation.