The Service Technician is responsible for installing, maintaining, troubleshooting, repairing, and optimizing dairy equipment and related mechanical, electrical, automation, refrigeration, and specialty systems while delivering high-quality customer service and maintaining the highest safety standards. This role supports customers through preventative maintenance, diagnostics, emergency service, system upgrades, and technical problem-solving under the direction of the Service Manager. Technicians advance through a competency-based career progression framework that recognizes technical expertise, leadership, performance, and contribution to operational excellence. 

· Perform preventative maintenance, inspections, diagnostics, troubleshooting, repair, installation, commissioning, startup, and optimization of mechanical, electrical, automation, refrigeration, vacuum, pumping, and specialty systems. 

· Assess, troubleshoot, and repair dairy refrigeration and related equipment, including compressors, pumps, vacuum systems, cooling towers, boilers, and associated control systems. 

· Utilize knowledge of 24VDC, 24VAC, 120VAC, and three-phase electrical systems to complete routine electrical diagnostics, repairs, adjustments, and installations. 

· Maintain compliance with manufacturer specifications, company standards, safety policies, environmental regulations, and applicable codes while ensuring safe work practices in all environments. 

· Deliver professional customer service by communicating system conditions, repair recommendations, technical findings, and service outcomes while managing customer expectations. 

· Complete accurate and timely service reports, work orders, documentation, inventory tracking, parts usage records, labor entries, diagnostics, and corrective action reporting. 

· Manage time efficiently while balancing service priorities, administrative responsibilities, and emergency response requirements. 

· Participate in emergency on-call service rotations and respond to urgent customer service needs as required. 

· Maintain tools, service vehicles, equipment, inventory, cleanliness, and professional appearance in safe and operational condition. 

· Collaborate with technicians, managers, vendors, and support teams to resolve customer issues and support operational success. 

· Mentor and support developing technicians while participating in technical training, continued skill development, knowledge sharing, and advancement of technical standards and best practices. 

· Adapt productively to changing priorities, technologies, customer needs, and business demands.

· All other duties as assigned.

Skills and Abilities:

· Strong mechanical and electrical aptitude with the ability to troubleshoot, repair, and maintain dairy processing systems and related industrial equipment. 

· Understanding of industrial electrical, pneumatic, hot water, refrigeration, motor, compressor, gearbox, and pump systems. 

· Ability to read and interpret technical manuals, schematics, diagrams, and service documentation. 

· Experience using diagnostic tools, specialty equipment, and preventative maintenance procedures. 

· Strong problem-solving, analytical, organizational, and time management skills. 

· Clear and professional communication skills with customers, supervisors, and team members. 

· Ability to work independently, collaboratively, and adapt to changing priorities and technologies. 

· Proficiency with computers and mobile devices for service documentation and communication. 

· Commitment to safety, operational excellence, continuous learning, and customer service. 

· Ability to mentor and support developing technicians while contributing to training, process improvement, collaboration, and technical growth initiatives.

Experience: 

· High school diploma or equivalent required. 

· Minimum of 3 years of industrial maintenance experience required. 

· Knowledge or experience in dairy service, three-phase electrical systems, low-voltage controls, refrigeration, automation, robotics, and pneumatics is preferred. 

· Ability to work in agricultural, industrial, and customer environments with frequent standing, lifting, climbing, kneeling, and equipment handling. 

· Valid driver’s license with a clean driving record required.

We offer a comprehensive benefits package to eligible full-time employees, including: 

• Medical, dental, and vision insurance 
• 401(k) retirement plan with company match up to 4% 
• Paid vacation, accruing from day one 
• Paid sick time annually 
• 6 paid holidays per year 
• Short-term and long-term disability insurance 
• Life insurance 
• Paid parental and bereavement leave 
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options 
• Employee referral bonus program