Who We Are 

Pawnee Mental Health is proud of the high-quality services we offer and the positive outcomes our clients achieve. Our employees are the heart of our organization, and each person contributes to our mission. We’re looking for motivated, passionate individuals who want to use their skills to support others. We believe people facing mental health or substance use challenges deserve the chance to live meaningful, productive lives. If that mission resonates with you, we encourage you to explore this role and join us in making an impact.

What We Offer at Pawnee Mental Health, we are committed to supporting our employees’ well-being by offering a comprehensive and competitive benefits package, including:

• HRSA- Health Workforce:  Loan Repayment Program for Health Careers 
• Medical & Vision Insurance: Accessible plans to support your health needs offered through BCBS or Aetna.
• Dental Insurance: 100% covered by Pawnee for employees.
• Kansas Public Employee Retirement System (KPERS): Secure your future with KPERS retirement benefits, a lifetime pension program.
• Life Insurance: coverage up to 150% of your annual income and long-term disability insurance at no cost.
• Paid Holidays: Enjoy 8 paid holidays throughout the year.
• Generous PTO:   Start earning 10 hours of PTO per month—equivalent to 15 days per year—with an increase to 24 days per year after your first anniversary.
• Paid Medical Leave: Receive a 40-hour bank of paid medical leave.
• Employee Assistance Program (EAP): Access support resources for your personal and professional life.
• Supplemental Benefits: Additional life insurance coverage, ambulance transportation, short term disability, critical illness, hospital indemnity, and more.

What You'll Do

• Administer and maintain Windows and Linux servers, storage, and virtualization platforms in on-premises and Azure environments.
• Manage user accounts, groups, permissions, and licensing in Active Directory, Entra ID, and Microsoft 365, including employee onboarding and offboarding.
• Monitor system performance, availability, and capacity; respond to alerts and resolve issues promptly.
• Perform and monitor routine backups, verify backup integrity, and complete restores as needed.
• Apply operating system, firmware, and application patches and updates according to established schedules.
• Follow and maintain security controls aligned with HIPAA, PCI, SUD, PII, and industry best practices.
• Maintain endpoint protection (Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), Data Loss Prevention (DLP)) and manage devices through Intune/MDM (Mobile Device Management), including enrollment, compliance policies, and application deployment.
• Administer access controls, including multi-factor authentication, Conditional Access, and role-based permissions, in coordination with the Systems Engineer.
• Review and triage alerts from the SIEM (Security Information and Event Management), Microsoft Defender (Endpoint, Identity, Office 365, and Cloud Apps), and Microsoft Purview, escalating threats as appropriate.
• Perform periodic user access reviews and promptly remove access that is no longer needed.
• Support security audits, vulnerability scans, and remediation activities.
• Administer Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and Teams.
• Support Azure resources and SaaS platforms, including SaaS SSO (Single Sign-On) and SCIM (System for Cross-domain Identity Management) user provisioning.
• Maintain identity synchronization and hybrid environment health.
• Support network infrastructure (LAN/WAN, VPN, firewalls, switches, wireless access points).
• Troubleshoot connectivity issues impacting clinical and administrative systems.
• Coordinate with vendors and internet service providers to resolve network service issues.
• Serve as Help Desk Support Level 2 (Tier 2 Support), providing technical support and escalating complex issues to the Systems Engineer (Tier 3 Support) as needed.
• Manage help desk tickets, ensuring timely resolution and clear communication with staff.
• Support critical healthcare applications, including Electronic Health Record (EHR) systems, and work with application owners to resolve issues.
• Deploy, configure, and maintain workstations, laptops, mobile devices, printers, and peripherals.
• Assist with software upgrades, deployments, and integrations.
• Rotate off-hours emergency on-call help desk support with the Systems Engineer (Tier 3 Support) and Support Specialist (Tier 1 Support).
• Maintain accurate system documentation, hardware and software asset inventory, and procedures.
• Follow standard operating procedures and established change management processes to minimize service disruption.
• Recommend opportunities to improve system reliability, efficiency, and the end-user experience.
• Utilize monitoring and logging tools, including the SIEM, to identify and respond to system anomalies.
• Participate in security incident detection, response, and recovery efforts.
• Document and escalate incidents according to organizational policies.
• Write and maintain scripts using PowerShell, Bash, or similar tools to automate routine administrative tasks.
• Participate in disaster recovery testing and carry out recovery procedures to meet Recovery Time Objective (RTO) and Recovery Point Objective (RPO) targets.
• Maintain and advance knowledge and skills related specifically to position or to field of work through regular review of pertinent materials and participation in training events as approved by supervisor. 
• Adhere to the standards, policies, and instructions established by PMHS Policy and Procedure and any applicable ethical codes within field of employment. 
• Review and comply with the Pawnee Code of Conduct outlined in the Employee Handbook.
• Perform other reasonably related duties as assigned by immediate supervisor or other management personnel. 

Required:

• Associate’s or Bachelor’s degree in Information Technology or a closely related field, or equivalent combination of education and experience, and 3 years’ experience in systems administration or Tier 2 technical support. 
• Working knowledge of Windows Server, Active Directory, and Microsoft 365, and of networking fundamentals (LAN/WAN, VPN, firewalls).
• Strong oral and written communication skills using the English language.

Preferred: 

• Industry certifications such as Microsoft Certified: Azure Administrator Associate, Endpoint Administrator Associate, or CompTIA Security+; experience in a healthcare or HIPAA-regulated environment. 
• Significant knowledge of Microsoft Entra ID, Microsoft Intune, Microsoft Purview Data Loss Prevention (DLP), and Microsoft Defender.

Results of criminal and all other applicable background checks must meet the approval of Pawnee Mental Health Services.