GENERAL-PURPOSE:

The Maintenance and Operations Superintendent reports to the Public Works Director, overseeing and coordinating the activities and special projects of the Maintenance and Operations Division in keeping with the policies and goals of the City of Pullman. This mid-level management position supports the Public Works Director in providing effective, professional leadership while positioning the City to meet the community's current and future needs.  

•  Serves on the City's Executive Management Team
•  Presiding member of the Maintenance & Operations Division Leadership Team.

CLASSIFICATION SUMMARY:

Successful candidates will possess comprehensive knowledge and understanding of the principles and practices utilized in municipal government, including public administration, municipal finance, capital planning, public relations, union relations, and personnel management. Maintaining positive relationships with community groups and agencies, private businesses and firms, and other governmental units is critical. Comprehensive knowledge of regulations, laws, utility operation and maintenance, roadway maintenance, signage and signaling, and engineering principles is preferred.

This position plans, coordinates, implements, and evaluates the short- and long-term work programs associated with the operation, repair, and maintenance of the City's streets, water distribution system, sewage collection system, stormwater system (maintenance activities only), wastewater treatment, 

Coordinates activities with the Public Works Director, Deputy Public Works Director, Business Services Manager, Finance Director, Information Technologies Manager, City Attorney, Human Resource Manager, and the City Administrator for program planning, operational matters, procurement, municipal finance, municipal law, personnel policies, union agreements, budgeting, and workplace safety policies.  

Participates in Union negotiations for the Teamsters Union, recommends updates to the contracts, interprets contract language and intent, and implements the conditions outlined in the agreements. Provides oversight of water production and quality control; compliance with regulatory requirements; water meter reading program strategies; the cross-connection control program compliance; the water and wastewater supervisory control and data acquisition infrastructure; wastewater industrial user program compliance, and adherence to local, state and federal regulatory requirements.

The Maintenance and Operations Superintendent evaluates the work of staff. Demonstrates considerable latitude, sound reasoning, and independent judgment in planning, monitoring, and coordinating the programs and activities of the Division with only general administrative direction from the Public Works Director. The efficient and effective functioning of the Division and the attainment of program goals and objectives is vital to this position.  

ILLUSTRATIVE EXAMPLES OF ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may enable individuals with disabilities to perform these essential functions.

Manages and supervises the maintenance & operations divisions of the Public Works department personnel, including but not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; addressing complaints, grievances, and disputes; resolving problems; appraising performance; recommending promotions and disciplinary actions; implementing organizational changes; approving and schedule leave time; and recommending terminations as appropriate.

Coordinates daily work activities: organizes, prioritizes, and assigns work; monitors status of work in progress and inspects completed work; confers with assigned staff, assists with complex/problem situations, and provides technical expertise; coordinates staff training and safety activities.

Analyzes staffing and equipment needs in order to allocate resources pursuant to the division's budget and to ensure staff and equipment are being utilized effectively.

Administers assigned budget, including monitoring and approving budget expenditures, making revenue and expenditure adjustments to stay within budget and making recommendations for budget based on analysis of operational and maintenance needs.

Provides recommendations for and ensures compliance with regulations, operational policies, priorities, and standards in order to achieve long- and short-term program objectives.

Selects, trains, motivates, coaches and evaluates staff; establishes and monitors employee performance objectives; provides or coordinates staff training in safe and proper work methods.

Meets regularly with staff to discuss and resolve priorities, workload and technical issues.

Facilitates problem solving within the division; encourages a high degree of collaboration, communication and feedback between employees and supervisors; leads by example by maintaining high standards of behavior and performance.

Ensures departmental compliance with all applicable codes, laws, rules, regulations, standards, policies and procedures. 

Ensures adherence to established safety procedures; monitors work environment and use of safety equipment to ensure safety.

Analyzes reports, information, and statistical data to determine trends, needs, and operational and maintenance resources; compiles and/or monitors various administrative, or statistical data; analyzes data and identifies trends; develops operational projections; summarizes technical data and prepares reports, charts, and presentations.

The incumbent shall work well under pressure, meeting multiple and sometimes competing deadlines.

The incumbent shall maintain composure in various settings while managing customer requests.

The incumbent shall demonstrate cooperative behavior with colleagues, supervisors, and members of the public.

Responsible for the full range of management activities in assigned areas, including managing department/division activities, personnel management, monitoring budget expenditures, developing and revising operating procedures, prioritizing special projects, and coordinating department/division activities with other departments.

As assigned, represent the City in partnerships with outside agencies and the public at various meetings and events with community groups, outside agencies, and the public.

Assists Public Works Director in developing, preparing, and administering operating and capital budgets and developing overall fiscal management policy and direction.

Maintain effective working relationships with elected officials, City leaders, department heads, and other City staff. In areas of direct responsibility: manage; select, train, motivate, and evaluate assigned personnel; provide or coordinate staff training; work with employees on performance issues; direct and coordinate the work plan for assigned staff; assign work activities, projects, and programs; monitor workflow; review and evaluate work products, methods, and procedures.

Perform policy, program, and process analysis, including conducting research, identifying relevant issues, summarizing findings, preparing reports and other materials, presenting results to various stakeholders, and reporting on strategic initiatives and citywide engagement.

Respond to questions and comments from the public in a courteous and timely manner; communicate and regularly coordinate with others to maximize the effectiveness and efficiency of interdepartmental operations, activities, and messaging.

Attend and participate in professional group meetings; maintain awareness of new trends and developments in the areas of responsibility; present new developments as appropriate.

The Public Works Director may designate the Maintenance and Operations Superintendent to serve as temporary Public Works Director when the Public Works Director and Deputy Public Works Director are unavailable.

OTHER JOB FUNCTIONS:

• A spokesperson for the Division in specific areas of expertise.
• Performs other tasks as assigned. 

SELECTION FACTORS:

(Applicants should describe their previous experience and training for each selection factor. These factors will be the basis for selecting the most qualified applicants. Candidates selected for employment must satisfactorily demonstrate possession of these factors during a prescribed probationary period and afterward for continued work.)

Knowledge of:

• Short- and long-range construction and maintenance programs for streets, drinking water, wastewater, stormwater maintenance, repair and construction, 
• Fiscal principles and practices, including program and budget planning, development, implementation, and evaluation;
• General ledger and cost accounting procedures for public expenditures;
• Project initiation and management.
• Personnel principles and practices, including labor relations;
• skills in conflict resolution and employee coaching, managing organizational change and improving operational efficiency
• Federal and State laws and administrative regulations relating to areas of responsibility;
• Computerized preventive and predictive maintenance management programs.
• Alternative project funding mechanisms (i.e., loans, grants), including submitting funding proposals, management of the process for requesting funds, contractor payroll requirements, general record keeping, program compliance, and closing functions.
• State and Federal safety requirements and programs. Oversight of the Division's safety program.  

Ability to:

• Build, develop and retain high-performing teams
• Develop administrative procedures to implement and evaluate state laws and administrative regulations relating to areas of responsibility;
• Coordinate construction and maintenance programs with other departments in the City;
• Effectively implement program objectives by leading, motivating, and training supervisors;
• Understand and execute written and oral instructions;
• Communicate technical information to non-technical audiences effectively, both orally and in writing;
• cost-effectively provides quality services and recommend improved methods of performing the work;
• Prepare clear and concise reports;
• Establish and maintain effective working relationships with division personnel, the Public Works Director, public works staff, and the general public;
• Physically perform the essential functions of the job;
• Obtain and maintain a valid driver's license and a safe driving record.

MINIMUM QUALIFICATIONS:

(Persons applying for a position in this class should have any combination of the following experience and training.)

Graduation from an accredited four-year college or university with a degree in one of the following programs; public administration, engineering, construction management, accounting, or an equivalent field, supplemented with two (2) years of increasingly responsible experience in utility maintenance and operations, including at least four (4) years experience at the management level. May use an additional ten (10) years of experience at the management level to satisfy the educational requirement.

• Washington State Water Distribution Manager (WDM) 3 certificate (preferred) 
• Washington State Cross Connection Control Specialist certificate (preferred)
• Washington State Wastewater Treatment Operator certificate (preferred).

TOOLS AND EQUIPMENT USED:

Personal computer, motor vehicle, phone, cell phone, 

SOFTWARE:

Microsoft Word (Required)

Microsoft Access (Preferred)

Microsoft Excel (Required)

Microsoft Outlook (Required)

Microsoft PowerPoint (Required)

ESRI/ARCGIS (Preferred)

RingCentral -Phone, Messaging, and Virtual Meetings (Preferred)

WORK ENVIRONMENT:

(The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.)

Predominantly work is completed in an office environment subject to interruptions and redirection of work tasks.

Occasionally, work is outside the office with short-term exposure to weather, hazardous chemicals, load noise, and traffic.

The duties listed above are intended only as illustrations of the various types of work performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the job.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the employer's needs and requirements of the job change.

FLSA Classification: Exempt

Adopted: 9/82 Revised: 9/91, 4/94, 6/99, 12/01, 6/16, 5/17, 6/22, 6/26