WHO WE ARE

City First Bank N.A. is a mission-driven Community Development Financial Institution (CDFI) principally focused on a transformative impact in underserved, urban markets with the highest needs to drive equitable economic development. Our credit activities are purely commercial and focused on the following segments: Multifamily Affordable Housing, Not-for-Profit Finance, and Small Business Finance. As a depository and commercial lending provider with over $1.3 billion in bank assets as of December 31, 2025, our unified organization has over 100 employees in Washington DC and Los Angeles/Inglewood, CA.  

ROLE SUMMARY

The Facilities Support Coordinator serves as the first point of contact for visitors, employees, and external partners at City First Bank. This position blends administrative support with facilities management responsibilities, including overseeing front desk operations, mail management, supply coordination, and basic facility maintenance. The ideal candidate will be highly organized, professional, customer-focused, and adaptable, handling multiple responsibilities across administrative and facilities functions. 

IMPORTANT INFORMATION ABOUT THIS ROLE:

This job is considered essential - meaning that employees in this role are required to work during normal business hours even when their normal worksite is unavailable for weather or other types of emergencies. Performs all duties as outlined in the company’s Disaster Recovery and Business Continuity Plan, which addresses emergency response, crisis/incident response, disaster recovery, and the recovery and resumption of critical business functions. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Administrative Support

• Front Desk Reception: Greet visitors, direct them to appropriate departments, answer incoming calls, and maintain a professional and welcoming front desk presence. 
• Mail and Package Management: Receive, sort, and distribute incoming mail and packages. Manage outgoing mail, including visits to the P.O. Box three times a week. Ensure timely coordination of special mailing requests and courier services (e.g., FedEx, UPS). 
• Supplies Management: Maintain inventory and replenish breakroom supplies (coffee, water, snacks) and office supplies (printer paper, pens, etc.). Track usage and submit orders as needed. 
• Visitor Management: Maintain a log of visitors, issue badges/fobs, notify staff of arrivals, and provide escort services when required. 
• Phone Support: Answer low-volume incoming calls and direct them to appropriate departments or individuals. 

Facilities Support

• Basic Maintenance Coordination: Report facility maintenance issues (e.g., lighting, equipment) to the Facilities Manager and ensure resolution. 
• Event and Meeting Room Setup: Assist with setting up meeting rooms and supporting events by coordinating refreshments and ensuring the availability of required materials. 
• Vendor Coordination: Assist in vendor coordination, including access for contractors and vendors when necessary. 

Employee and Visitor Assistance

• Employee Support: Assist employees with general office-related inquiries, provide information on building amenities, office hours, and policies. 
• Security and Access: Manage office access systems, including key and fob distribution, ensuring employees and contractors are properly credentialed. 

EDUCATION & EXPERIENCE

Education:

• High school diploma or equivalent required; Associate’s degree preferred. 

Experience:

• Proven experience in administrative or front desk roles. 

Preferred Education/Experience:

• Experience in administrative support or front desk operations. 
• Prior experience in facilities management or coordinating building operations. 
• Familiarity with office supply management and vendor coordination. 
• Experience working with maintenance and facility-related service requests. 
• Strong customer service background, ideally in a corporate or office environment. 

KNOWLEDGE, SKILLS, AND ABILITIES

Required Knowledge & Skills:

• Basic understanding of facility maintenance and office operations. 
• Familiarity with safety regulations and building security procedures. 
• Understanding of confidentiality protocols for handling sensitive information. 
• Strong organizational and time management skills. 
• Excellent verbal and written communication for professional interactions with visitors, employees, and vendors. 
• Customer service skills for aiding and resolving issues promptly. 
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel) and office management systems. 
• Basic troubleshooting of office equipment such as printers and copiers. 
• Ability to manage multiple tasks simultaneously in a dynamic, fast-paced environment. 
• Ability to stay calm and work efficiently in a fast-paced environment. 
• Ability to perform physical tasks, such as lifting and moving supplies (up to 25 lbs.). 
• Ability to sit or stand for long periods and perform tasks at the front desk.