Description
STATEMENT OF THE JOB
- Provides information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week.
- We are hiring two (2) Full-Time and three (3) Part-Time positions (up to 20 hrs/Week). 1st and 2nd shift hours only! Weekend availability is a must.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Interviews clients and conducts a thorough assessment of their needs
- Identifies appropriate resources
- Supports the client in implementing the referral and, when appropriate, makes the linkage with other agencies for the client
- Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources.
- Conducts follow-up to ensure that the inquirer’s needs have been met
- Uses crisis management techniques in accordance with agency procedures
- Maintains complete and accurate documentation
- Responsible for staying current with all ongoing training requirements for both services
- Assists with community outreach activities as assigned by the management team
- Actively involved with agency programs and events
- Supports operations during times of disaster as defined by agency policy
- Maintains up-to-date knowledge of agency processes and policies & procedures
- Performs all other duties as assigned
Requirements
- High school diploma and experience with human services preferred. Successful completion of 40-hour classroom training required (provided by Gryphon Place).
KNOWLEDGE / SKILLS / ABILITIES
- Well-developed interpersonal skills
- Excellent computer skills
- Demonstrated crisis intervention skills
- Versed in substance abuse issues and mental health issues
- Clear and effective communication and accurate assessment of inquirer’s needs
- Ability to function as a team member in an experiential learning setting
- Ability to effectively problem-solve and resolve conflict
- Ability to work independently with minimal supervision
- Ability to maintain professional expectations and assist individuals with diverse backgrounds
- Knowledgeable of program procedures and the contact center's information system
- Must have reliable, secure internet service along with a cellular phone.