We are seeking a dependable Customer Service Lead who is available to start immediately to support daily operations, guide the customer service team, and ensure customers receive timely, professional assistance.

Responsibilities:

• Coordinate daily customer service tasks and team coverage.
• Respond to customer inquiries by phone and email.
• Handle escalated concerns and resolve issues professionally.
• Assist with order processing, tracking, returns, and account questions.
• Work closely with warehouse and fulfillment teams to resolve order issues.
• Train and support team members while maintaining accurate records.

Qualifications:

• Previous customer service experience; leadership experience preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to multitask in a busy environment.
• Comfortable using computers and learning order management systems.
• Experience with NetSuite and Shopify is a plus.
• Availability to start immediately and work evenings and/or weekends during peak 

Regular Schedule: 8:00 a.m.–5:00 p.m. Evening and/or weekend hours may be required during peak season and other busy periods.