The Medical Office Assistant is responsible for providing administrative and customer service support to ensure efficient daily operations of the medical office. This position performs clerical and front desk duties only and does not participate in direct patient care. Responsibilities include patient registration, insurance verification, appointment coordination, and maintaining accurate records. The role may involve handling sensitive patient information and require strict adherence to confidentiality standards

Job Specific Standards

1. Recognizes need for assistance and requests help when needed.
2. Greet and check in patients and visitors in a professional manner.
3. Answer and route phone calls, responds to general inquiries, and provide basic office information.
4. Performs insurance verification, confirms eligibility, and ensure required documentation is collected.  
5. Documents appropriately and accurately in the medical records.
6. Collects and post fees according to protocol; prepares and balances daily financial registers and submits all forms and fees to the office manager.
7. Maintains patient files, records, and other information as requested.
8. Maintain the front desk area, ensuring it remains organized, clean and presentable.
9. Maintain confidentiality and safeguard access to PHI
10. Assisting with delegated tasks from Admin Coordinator, RN Clinical Coordinator as assigned.

Reports to RN Clinical Coordinator

Schedule:  Friday, Saturday, Monday Nights (7p-7a)

Location:  Iredell Urgent Care, 653 Bluefield Road, Mooresville

• High School graduate or equivalent required.
• Must be a Registered Medical Assistant (RMA), Certified Medical Assistant (CMA) or have successfully completed the Assessment-based Recognition in Order Entry (ABR-OE) program through the American Association of Medical Assistants. If not registered/certified, must complete the Assessment-based Recognition in Order Entry (ABR-OE) program upon hire. The certifications/registrations/recognition must be current and updated before the expiration date.
• Working knowledge of all aspects of the medical practice and medical care including examination, diagnostic and treatment procedures; equipment and instruments; safety hazards, and precautions. Training in venipuncture and the ability to perform venipuncture accurately are preferred.
• Clerical experience including, but not limited to, scheduling, payments, billing/coding, medical records, and a working knowledge of all aspects of medical office equipment. Excellent computer skills including knowledge of business software.
• Excellent written and verbal communication skills. Ability to pay close attention to details, multi-task, and excellent customer service skills.
• Current CPR certification.

Essential Physical Requirements

• Must possess full range of body motion to pass basic FIT test for position to include walking, kneeling, standing, pushing, pulling, bending, stooping, reaching, and, sitting for extended periods of time. 
• Must be able to lift and carry up to 30 pounds