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Under the general supervision of the EMR Applications Manager, this position supports care management to ensure delivery of high quality and cost-effective care by supporting the administration and function of LCI’s software applications which support the Electronic Member Record (EMR). Responsible for configuration adjustments of the applications necessary to meet requirements or to improve efficiency. Create testing plans for upgrades and updates to the software applications. Review and implement tools to support end-user utilization of the applications. 

Responsibilities & Competencies:

• Assist in ensuring the EMR supports organizational business initiatives by implementing configuration changes within the software applications and documenting configuration elements. 
• Coordinate and review submission of any EMR application and related systems improvement requests to the appropriate entity.
• Test operational functions in the EMR test systems when features are updated, or new features are rolled out. Ensure they are communicated timely to proper LCI management for testing and review, policy and procedure updates, and staff rollout. 
• Participate in project planning and is responsible for communicating project timelines and giving timely project status updates on a regular basis.
• Troubleshoot problems and questions from end users. Provide support of daily and ad-hoc requests.
• Integrate their current knowledge of professional practice standards, as well as industry rules and regulations, ensuring that the EMR system is in compliance with regulatory requirements.
• Maintain the confidentiality of client information and protected health information as required by State and Federal regulations, including the Health Insurance Portability and Accountability (HIPAA) Act of 1996.

• Bachelor’s degree in Information Technology, other related field, or equivalent combination of education and experience (includes knowledge, skills, and abilities).
• A minimum of three to five (3-5) years of long-term care experience preferred. Experience in supporting an electronic medical record system is strongly preferred. 
• Hands-on experience in process automation, best practice approach, technology efficiency, and effectiveness.
• Understands the workflow and process requirements of complex application systems.
• Excellent problem solving/analytical skills, knowledge of analytical tools, and complex troubleshooting methods.
• Operational knowledge of an EMR system and care management, including all the financial, demographic case management, and provider network interactive functions is a plus. 
• Knowledge of EMR coding and crosswalk systems and security policies and procedures is preferred. 
• Ability to communicate effectively, establish, and maintain effective working relationships is necessary.  

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Lakeland Care is a Wisconsin-based non-profit organization that focuses on creating a world we all want to live in. With long-standing roots as a managed care organization (MCO), Lakeland Care provides long-term care services and supports to eligible frail elders and individuals with physical and intellectual or developmental disabilities to achieve their daily and lifelong goals through Wisconsin’s Family Care program. Currently we serve in 22 counties and have 11 offices in the Central to North East region of Wisconsin.

Our Mission

Empowering individuals. Strengthening communities. Inspiring futures.

Our Vision

To create a world we all want to live in.

Our Core Values

Kindness – We believe kindness is always possible and that no compassionate act is ever wasted.

Inclusion – We believe that open hearts and open minds are the only path to a brighter future.

Trust – We believe that honesty is still in style and that promises still have power.

We are an equal employment opportunity employer functioning under an Affirmative Action Plan. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We are an organization that participates in E-Verify.