PURPOSE STATEMENT  

This position is responsible for working on identified projects until the balance becomes self-pay or zero balance.

ESSENTIAL FUNCTIONS

• Meet productivity standards as outlined.
• Trend claim denials, advises supervisor of trends in order to improve processes with the department.
• Work identified trends as a project by following the given direction.
• Handle inquiries from patients/customers as needed after identification has been verified.
• Process data in accordance with company policies and confidentiality standards.
• Identify and correct errors in data entry.
• Assist co-workers as needed/requested.
• Communicate discrepancies or system issues to supervisor.
• Maintain a positive rapport with all customers.
• Appropriately handles telephone and email communications.
• Support the Medical Center’s Mission/Vision/Philosophy positively.
• Maintain regular and predictable attendance.
• Perform other essential duties as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS

• High school diploma or equivalent.
• Ability to communicate with various insurance payers.
• Current residency in the state of Missouri or Kansas is required.
• Must be self-motivated and have the ability to work within the established policies, procedures and practices prescribed by the hospital/clinic.

PHYSICAL/MENTAL REQUIREMENTS

• Must be able to use standard office equipment, including the telephone and computer keyboard.
• Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines.
• Frequently stands, walks, sits and utilizes eye/hand coordination and color definition.
• Occasionally reaches above shoulder, regularly required to lift and/or carry up to 40 lbs.
• Occasionally walks on uneven surfaces.
• Ability to travel 1% of the time, including flying and driving rental cars.
• To accommodate travel, must be able to transport own suitcases and portable computer estimated at 25 pounds.