OUR VISION: To Build a Thriving Community for ALL

OUR MISSION: To empower individuals to achieve self-sufficiency and foster independence

If our Vision and Mission resonate with you, Metrocrest Services may be the place for you. We are looking for people whose values align with ours - individuals who are compassionate, collaborative, accountable, and committed to helping our neighbors achieve greater stability and independence.

ABOUT METROCREST SERVICES

Metrocrest Services exists to provide hope and build pathways to economic mobility for neighbors in the north Dallas area. We operate a whole-household, SDOH (Social Determinants of Health)-aligned model organized around five pillars: (1) Income (2) Health and Food (3) Workforce (4) Education/Training (5) Housing. Our neighbors are at the center of everything we do.

At Metrocrest, Neighbors-First is more than a phrase; it is how we work. We call the people we serve Neighbors because they are members of our community, not cases to be managed. We approach every interaction with dignity, curiosity, and a whole-household perspective, listening first, following through, and measuring our success by the progress our neighbors make. Every team member, regardless of role or title, is expected to embody and advance our Neighbor-First Values.

THE OPPORTUNITY

The Marketing & Events Specialist plays a pivotal part in advancing the mission of Metrocrest Services by supporting fundraising efforts, donor engagement, and promoting agency initiatives through effective marketing strategies. Your work will directly contribute to the growth and sustainability of the organization and its impact on the community. This position reports to the Marketing & Communications Director.

The Marketing & Events Specialist works in person, Monday through Friday. Attendance at some evening and weekend events throughout the year may be required.

KEY TRAITS

Adaptability • Planning and Organizing • Innovation • Technical/ Professional Knowledge and Skills • Stress Tolerance

QUALIFYING TRAITS

• Culturally humble and equity-minded, with the ability to develop marketing, communications, and event strategies that effectively engage diverse audiences and reflect the strengths of the communities served.
• Demonstrates a genuine commitment to Metrocrest Services' mission, using storytelling, events, and communications to elevate neighbor experiences, inspire community engagement, and strengthen organizational impact.
• Leads with empathy, professionalism, and accountability, modeling Metrocrest's neighbor-first values while maintaining high standards for quality, responsiveness, and follow-through.
• Thrives in a fast-paced, mission-driven environment, effectively managing competing priorities, adapting to changing circumstances, and maintaining focus on organizational goals and deadlines.
• Strategic and creative thinker with a solutions-oriented mindset; translates ideas into actionable plans and consistently seeks innovative ways to increase awareness, engagement, and support.
• Exercises sound judgment and professionalism under pressure, maintaining composure, discretion, and attention to detail when navigating challenges or unexpected situations.
• Results-oriented and data-informed, taking ownership of goals, key performance indicators, and campaign outcomes while using analytics and feedback to drive continuous improvement.
• Highly organized project manager capable of coordinating multiple events, campaigns, vendors, volunteers, and deadlines simultaneously while ensuring projects are completed on time and within budget.
• Strong collaborator and relationship builder who works effectively across departments while also demonstrating the initiative and self-direction necessary to manage projects independently.
• Values continuous learning and innovation, staying informed about emerging marketing trends, technologies, social media best practices, and event management strategies to maximize organizational impact.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Marketing, Communications, English, Journalism, Nonprofit Management, or a related field
• Minimum two years of experience in nonprofit marketing roles that included creating, managing, and growing social media channels
• Proven experience planning and managing events for up to 1,000 people
• Proficient in Microsoft Office Suite & Canva
• Ability to work in-person, Monday through Friday; attendance at some evening and weekend events throughout the year may be required.

PREFERRED QUALIFICATIONS

• Bilingual English/Spanish 

SPECIALIZED KNOWLEDGE

• Excellent written and verbal communication skills, with the ability to craft compelling messages for various audiences
• Proficiency in using social media platforms, content management systems, and graphic design tools 
• Strong organizational skills and attention to detail, capable of managing multiple tasks and projects simultaneously
• A passion for the nonprofit sector and a genuine commitment to the organization's mission
• Ability to work collaboratively as part of a team and independently with minimal supervision
• Knowledge of fundraising software, donor databases, and digital marketing tools
• Flexibility to address changes to project scope as they arise
• Experience using mass mailing software, website design software, CRM software, Adobe Creative Suite, and Canva.
• Bilingual in Spanish (preferred)

PRIMARY RESPONSIBILITIES

The statements below are intended to describe the general nature and level of work performed by staff assigned to this position. This is not necessarily an exhaustive list of all responsibilities, duties, and skills required. Other duties may be assigned as necessary.

Events

The Marketing & Events Specialist will manage the logistics of the agency's signature events. In addition, they will help the programs and development teams with additional smaller events held throughout the year. Duties include:

• Establish and maintain relationships with vendors and venues
• Plan event details and aspects, including run of show, speakers, scripts, and guest lists
• Manage events and address potential problems that may arise
• Plan for potential scenarios that could impact the integrity of the event
• Maintain a working knowledge of the complex needs of a wide variety of events
• Manage volunteers assisting with planning and implementation of events
• Provide marketing support for all agency events

Marketing

• The Marketing & Events Specialist will be an integral part of the marketing and communications team at Metrocrest Services, helping communicate the agency's messaging effectively to a variety of target audiences.
• Collaborate with the Marketing & Communications Director to map out tasks and tactics needed to implement marketing strategy effectively
• Analyze marketing efforts on an ongoing basis
• Develop, implement, and evaluate a social media content calendar, creating engaging posts that reflect the organization's mission, events, and achievements
• Produce compelling written and visual content, including donor, volunteer, and client stories.
• Produce compelling videos and graphics that showcase the organization's impact and initiatives.
• Support the Marketing & Communications Director on an as-needed basis to ensure the organization's website is up-to-date, user-friendly, and reflects the latest information about programs, events, and achievements.
• Maintain and promote a consistent brand identity across all communication channels, ensuring that materials are visually appealing and aligned with the organization's mission. 
• Act as a resource, providing marketing consultation to program staff and senior leaders as appropriate.

Additional Responsibilities

• Ensure all projects are delivered on time within the stipulated scope and budget.
• Stays abreast of emerging trends and technologies to identify opportunities and engage new partners by participating in professional development seminars, conferences, and workshops.

REPORTING RELATIONSHIPS

• The Marketing & Events Specialist reports directly to the Marketing & Communications Director
• This role oversees assigned interns and departmental volunteers

SALARY

• Salary for this FLSA-exempt position is commensurate with experience

BENEFITS

• Employer-sponsored medical insurance through BCBSTX with employer contribution toward monthly premiums, effective the first day of the month following the date of hire
• Employer-sponsored dental (Principal) and vision insurance, effective the first day of the month following the date of hire
• Employer-paid group term life insurance (Principal)
• Employer-paid long-term disability (Principal)
• 401(k) retirement plan with company matching 1/2:1 (up to 6%)
• Generous paid time off package, including vacation, personal time off, and paid holidays
• Paid parental leave
• Training and development opportunities
• Tuition reimbursement

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• The activity for this position requires the employee to work onsite in an office, a climate-controlled warehouse, walk-in refrigerators and freezers, and occasionally outdoors
• Ability to move, transport, position, and lift up to 15 pounds as needed
• Ability to remain in a stationary position, such as standing or sitting, for up to 8 hours per day
• Ability to walk, move, and/or traverse as needed

EQUAL EMPLOYMENT OPPORTUNITY

Metrocrest Services provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, or any other characteristic protected by federal, state or local law.

In accordance with the ADA, Metrocrest Services is willing to consider any reasonable accommodation.