Position Summary

Join the leadership team behind the exceptional dining and beverage experiences at Chinook Winds Casino Resort! As a Food & Beverage Supervisor, you will provide hands-on leadership and operational support across multiple Food & Beverage venues while ensuring exceptional guest service, regulatory compliance, and efficient daily operations. This role leads, by example, coaches and develops team members, promotes a culture of accountability and teamwork, and ensures every guest receives a memorable dining and entertainment experience in a fast-paced, high-volume casino environment.

Essential Functions

• Lead daily Food & Beverage operations by providing visible floor leadership, coaching team members, and ensuring exceptional guest experiences across all assigned outlets.
• Maintain a visible presence throughout service by assisting team members, anticipating operational needs, and ensuring smooth, efficient service during high-volume business periods.
• Supervise, coach, and support Food & Beverage team members by providing direction, assigning work, monitoring performance, and ensuring operational expectations are consistently met. 
• Maintains effective communication within the team and attends meetings and training sessions when required.
• Ensure compliance with all Chinook Winds Casino Resort policies and procedures, OLCC regulations, health department requirements, food safety standards, sanitation practices, and responsible alcohol service requirements. 
• Resolve guest concerns professionally and efficiently, utilizing service recovery techniques to create positive guest outcomes whenever possible.
• Identify operational opportunities and recommend improvements to enhance efficiency, compliance, employee engagement, and the overall guest experience.
• Maintain beverage inventory controls by monitoring product usage, minimizing waste, assist with completing inventories, maintaining established par levels, and coordinating liquor, beer, wine, and supply orders.
• Monitors food and beverage quality, presentation, consistency, cleanliness, and service standards to ensure departmental expectations are consistently achieved.
• Ensure all equipment, facilities, and work areas remain clean, organized, properly maintained, and compliant with health, safety, and operational standards.
• Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies and procedures.
• Promote teamwork and open communication in a respectful, inclusive, and collaborative work environment.
• Train, mentor, and develop employees to improve technical skills, guest service, operational knowledge, safety awareness, and regulatory compliance.
• Complete performance evaluations, development plans, coaching documentation, and recognition efforts to promote employee engagement and professional growth.
• Performs all duties in accordance with Chinook Winds Casino Resort guest service standards and all applicable policies and procedures.
• Support department cost control initiatives through inventory management, waste reduction, labor efficiency, and adherence to purchasing and receiving procedures.
• Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
• Provides operational leadership, decision-making, and issue resolution in the absence of on-site management.
• Maintains current knowledge of Chinook Winds Casino Resort promotions, entertainment, dining venues, events, and resort amenities to better assist guests.
• Identify, address, and report unsafe, hazardous, or irregular conditions while promoting a safe working environment for guests and team members.
• Contribute ideas to improve service, operational efficiency, and the overall guest experience.
• Perform all other duties as assigned.

Position Qualifications

WORKERS IN THIS POSITION MUST BE 21 OR OLDER

Competency Statements

• Guest Focus – Ability to creates exceptional guest experiences by delivering responsive, professional, and consistent hospitality while leading others to do the same.
• Compliance – Ability to consistently uphold regulatory requirements, company policies, food safety standards, responsible alcohol service practices, and operational procedures.
• Guest Team Building- Ability to foster collaboration, trust, accountability, and teamwork.
• Accuracy - Ability to deliver consistent beverage quality while maintaining attention to detail.
• Multitask - Ability to successfully manage competing priorities in a fast-paced environment.
• Communication Skills- Ability to communicate clearly, professionally, and effectively with guests, team members, and leadership both verbally and in writing. 
• Interpersonal - Ability to work collaboratively with a variety of personalities and individuals to ensure efficient operations and outstanding guest experiences.
• Problem Solving – Ability to proactively identify operational challenges, resolve guest concerns, and make sound decisions in a fast-paced environment. 
• Leadership – Ability to motivate, coach, develop, and hold team members accountable while creating a positive and productive work environment.
• Decision Making - Ability to exercise sound judgment while balancing guest satisfaction, regulatory compliance, operational efficiency, and company policies. 
• Organization – Ability to maintain operational consistency, documentation, inventories, schedules, and regulatory compliance while managing competing priorities.
• Composure Under Pressure – Ability to remain calm, professional, and solution-focused during peak business periods and challenging guest situations.

Education

High School Diploma or GED.

Experience

• Two years of experience in Food & Beverage, restaurant, hotel, casino, banquet, catering, or hospitality experience required.
• Two years of supervisory experience in a high-volume Food & Beverage or hospitality environment required. 
• Previous casino, resort, hotel, or entertainment venue experience strongly preferred.

Computer Skills

Microsoft Office intermediate level including Word, Excel, and Outlook.

Point of Sales (POS) systems.

Certificates & Licenses

• Must obtain a Siletz Tribal Gaming License.
• Must have OLCC Alcohol Service permit by the start date.
• Must have a Food Handlers Card within 30 days of start date.
• Must obtain VIP (Visibly Intoxicated Person) Permit within 30 days of employment.

Other Requirements

• Strong knowledge of restaurant and beverage operations, food safety, sanitation, and responsible alcohol service.
• Working knowledge of inventory management, purchasing, labor management, scheduling, and cost control practices.
• Ability to interpret and enforce company policies, operational procedures, and regulatory requirements.
• Strong leadership, coaching, conflict resolution, and employee development skills.
• Excellent organizational, communication, and interpersonal skills.
• Ability to effectively manage multiple priorities while maintaining exceptional guest service standards.
• Ability to work flexible schedules including evenings, weekends, holidays, and special events.

Physical Demands

• Stand Constantly
• Walk Constantly
• Sit Occasionally
• Handling/Fingering Constantly 
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Climb Occasionally
• Crawl Not Applicable
• Squat or Kneel Occasionally
• Bend Frequently

Lift/Carry

• 10 lbs or less Frequently
• 11-20 lbs Occasionally
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally

Push/Pull

• 12 lbs or less Frequently
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally

Not Applicable- Activity is not applicable to this occupation.

Occasionally- Occupation requires this activity up to 33% of the time (0-2.5+ hours/day).

Frequently- Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hours/day).

Constantly- Occupation requires this activity more than 66% of the time (5.5+ hours/day).

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Sense of Smell

Sense of Taste

Work Environment

Work will take place in a lively, fast-paced casino resort environment where supervisors routinely support multiple Food & Beverage venues, respond to changing operational demands, and interact with guests throughout each shift. The role requires frequent movement between outlets, visible floor leadership, and active participation in daily operations. The noise level is typically moderate to loud, with constant guest interaction and multiple distractions. Some or all work may take place on the gaming floor. The environment is subject to smoke and the associated effects.  

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.