Job Type
Full-time
Description
Nvision, a subsidiary of SBMF Rx, is seeking a full time Customer Service Representative to join our San Antonio team. This is an opportunity to provide phar
macy support in an independent retail/specialty pharmacy setting while enjoying a consistent Monday–Friday daytime schedule with no regular evenings or weekends.
Why You'll Love Working Here
- Monday–Friday daytime schedule
- No regular evenings or weekends
- 6 paid holidays
- Independent pharmacy environment with a more personal, patient-focused experience
- Paid time off
- Medical insurance
- 403(b)/retirement benefits
- Tuition/educational assistance
- Collaborative, close-knit pharmacy team
Day to day responsibilities:
- Answer incoming patient calls and assist with questions and requests
- Provide professional and courteous customer service
- Document patient interactions accurately
- Help resolve patient concerns and escalate issues when appropriate
- Maintain patient confidentiality and comply with HIPAA requirements
- Assist the pharmacy team with daily administrative and customer-service tasks
- Maintain a clean, organized, and professional work environment
About Us: Our Vision & Values
At SBMF Rx, we are committed to becoming a nationally recognized organization through investment in quality, technology, and community. We work together toward this goal by staying grounded in our RISE values:
- Respect: We value others, honor diverse perspectives, and embrace our differences.
- Innovation: We lean into change, recognizing that healthcare constantly evolves and creativity is key.
- Stewardship: We practice social and fiscal responsibility in everything we do.
- Excellence: We deliver accurate, timely service and clear communication to our clients, our community, and one another.
Requirements
- Previous pharmacy, healthcare, medical office, or customer service experience preferred
- Pharmacy technician experience is a plus
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced pharmacy environment
- Comfortable communicating by phone
- Professional and dependable
- Ability to work effectively as part of a team
- Bilingual English/Spanish required