The Dispatch / Customer Service role is responsible for supporting daily logistics, dispatching, customer communication, and administrative operations within the fertilizer distribution and blending operation. This position serves as a central point of communication between customers, drivers, sales staff, operations personnel, maintenance teams, and management to ensure efficient scheduling, routing, product delivery, and customer support.

The position requires strong organizational skills, attention to detail, professionalism, and the ability to work effectively in a fast-paced environment while managing multiple priorities and maintaining accurate operational documentation.

Essential Duties and Responsibilities

• Answer and manage incoming calls from customers, drivers, sales personnel, vendors, and internal      staff. 
• Document and communicate important operational, customer, and delivery information accurately and      timely. 
• Operate and manage multi-line telephone systems, cellular communications, and dispatch communications. 
• Coordinate with supervisors, operations personnel, maintenance staff, and management to resolve issues      and support daily operations. 
• Schedule, route, and prioritize deliveries based on operational demands, customer needs, and driver availability. 
• Monitor and update order systems, delivery schedules, and logistics tracking systems. 
• Utilize company software systems to direct loads to the appropriate blending or loading facilities based on material requirements. 
• Maintain accurate delivery tickets, state sample logs, operational records, visitor logs, and related documentation. 
• Respond to customer inquiries regarding products, deliveries, schedules, and service issues. 
• Ensure customers, drivers, and contractors have access to SDS documentation, required forms, and operational information. 
• Assist with incident reporting and ensure all incidents are documented and reported according to company procedures. 
• Work collaboratively with maintenance personnel, operations staff, IT personnel, and independent contractors to support logistics and operational efficiency. 
• Assist with administrative duties, errands, deliveries, and other assignments as directed by management. 
• Maintain professionalism and responsiveness, including occasional communications outside normal business hours as operational needs require. 
• Report directly to the Director of Logistics and provide operational support as assigned. 

Qualifications and Skills

• Strong customer service, communication, and interpersonal skills. 
• Ability to work under pressure and manage multiple tasks simultaneously. 
• Dependable attendance, punctuality, and professional conduct required. 
• Strong organizational and problem-solving abilities. 
• Ability to adapt to changing schedules and operational priorities. 
• Ability to quickly learn company software and logistics systems. 
• Familiarity with fertilizer operations, agricultural products, or logistics operations preferred. 
• Familiarity with FDACS sampling procedures and DOT transportation regulations preferred. 
• Ability to work collaboratively in a team-oriented environment. 
• Valid driver’s license and ability to maintain an acceptable driving record. 
• Ability to lift up to 50 pounds as operational duties may require. 

Compliance Statement

This position is responsible for complying with all company policies and applicable federal, state, and local regulations, including but not limited to FMCSA, DOT, OSHA, EPA, DEP, FDACS, and all other regulations related to transportation, logistics, workplace safety, environmental compliance, agricultural operations, and customer service activities.

The statements herein are intended to describe the general nature and level of work performed and should not be interpreted as a comprehensive list of all responsibilities, duties, or skills required of personnel in this classification. This description does not constitute an employment contract and is subject to modification at the discretion of the employer. Wedgworth’s, Inc. maintains a drug-free workplace and is an Equal Opportunity Employer.