Work Where it Matters

LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. 

At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. 

For our shareholders, LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office.

As an LDRM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Job Summary

The Operations Supervisor engages with, supervises, directs, trains, and assists staff in performing applicable support functions as it relates to the work unit assigned at the KCC. The Operations Supervisor supervises employees and day to day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed. 

Essential Duties and Responsibilities are:

• Engaging with, supervising, directing, training, and assisting staff in performing applicable support functions as it relates to the function assigned
• To supervise employees and the day-to-day operations ensuring that work performed in functional areas is performed to optimum quality standards
• To provide direction through processes and procedures to employees as needed
• Use of independent judgement to assign work to employees based on site needs to meet production or quality requirements (objectives/goals)
• Assisting Operations Manager, Assistant Operations Managers and Unit Managers to ensure timely delivery of all      deliverables as they relate to functional areas
• Tracking progress of all activities in functional area and recommendation of adjustments to achieve objectives
• Reporting functional area status to the Unit Manager or Assistant Operations Manager as appropriate
• Management of employees using the progressive discipline process as outlined in the LDRM handbook and collective bargaining agreement where applicable.
• Identify employees who have interest in growth and advancement, then making recommendations for promotions 
• Identify employees who are not performing or have recurring behavioral issues and recommending termination as final step of disciplinary process
• Initiating performance reviews for employees within area of responsibility
• Interviewing and assessing applicants and make recommendations for employee selection
• To train new employees and conducts refresher training for current employees
• Ensures that the Standard Operating Procedures (SOPs) for the assigned area of responsibility are used, understood, and kept up-to-date

 Minimum Requirements 

• 1-2 years of supervisory experience (production environment experience preferred)
  • 3 years of Visa Support Services program experience may be considered in lieu of supervisory experience
• High School diploma or equivalent (Associates degree or higher preferred)
• U.S. citizenship
• Ability to successfully complete a corporate background investigation, including credit and criminal checks
• Ability to obtain and maintain a government security clearance