Job Type
Full-time
Description
Team Members Will Enjoy:
- FREE GAS (up to $3,900 annual value) or Free bus passes
- Free covered Parking
- 2 weeks PTO per year
- 6 Observed Holidays with Holiday Pay
- Health Benefits Insurance Package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K & more!
- Career Development and Advanced Opportunities
- Tuition Reimbursement
- Flexible work schedules
- Team Member Referral program ($600 per team member referred!)
Responsibilities include but are not limited to:
- Supervise and support Casino Hosts and Player Development team members in their daily activities.
- Monitor player reinvestment and discretionary compensation to ensure compliance with company policies and established guidelines.
- Review, maintain, and update player information and customer records to support effective player development efforts.
- Assist with the planning, implementation, and execution of promotions, tournaments, giveaways, VIP events, and special events.
- Identify opportunities to reactivate inactive players and increase engagement among existing customers.
- Generate, analyze, and review reports related to player activity, promotions, and marketing performance.
- Ensure departmental policies, procedures, and service standards are consistently followed.
- Assist with recruiting, training, coaching, and developing team members to improve performance and customer service.
- Support cross property marketing initiatives and player development programs.
- Coordinate with other departments to ensure the successful execution of events, promotions, and guest experiences.
- Respond promptly and professionally to guest concerns and service recovery opportunities.
- Assist with community outreach efforts and property awareness initiatives.
- Maintain current knowledge of company programs, promotions, industry trends, and competitive market activity.
- Identify opportunities to improve operational efficiencies, guest experiences, and departmental processes.
- Manage and maintain website content, social media platforms, and email marketing campaigns.
- Develop and maintain marketing schedules, promotional calendars, and communication timelines.
- Prepare and distribute promotional and event information to all departments to ensure operational readiness.
- Comply with all applicable gaming regulations, company policies, and procedures.
- Demonstrate professionalism, integrity, and a commitment to exceptional guest service.
- Perform other duties as assigned.
Requirements
- Associate's or Bachelor's degree in Marketing, Business, Hospitality, Communications, or a related field preferred; equivalent experience may be considered.
- Two to four years of experience in casino marketing, hospitality, customer service, sales, player development, or a related field.
- Previous supervisory or team leadership experience preferred.
- Knowledge of casino marketing concepts, player development programs, and customer loyalty initiatives.
- Experience with casino systems, player tracking systems, and marketing databases preferred.
- Strong organizational and project management skills with the ability to manage multiple priorities and deadlines.
- Excellent verbal, written, interpersonal, and problem-solving skills.
- Strong customer service orientation and commitment to guest satisfaction.
- Ability to analyze data, identify trends, and make sound business decisions.
- Experience with Excel, Word, Outlook, Adobe Creative Suite, graphic design, or marketing content creation preferred.
$60,000 - $65,000/yr
Applications will be considered for 3 weeks; post expires 11/4