About us:

Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus technology powers top shows around the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique venues. Our client list includes The Apollo Theatre, Mercedes-Benz Stadium, Harvard University, Portland'5 Centers for the Arts, the Javitz Center, and St. Louis Art Museum. Some of our global clients include: ExCel London, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.

We are looking for a client-focused Senior Account Manager to join our team. This is a hybrid Account Manager / Account Executive role that is ideal for someone who excels at nurturing and growing client relationships as well as generating new business. As a key point of contact for our clients, you’ll play a strategic role in driving long-term partnerships and sustainable revenue growth.  

Key Responsibilities: 

• Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and engagement. 
• Serve as the main liaison between clients and internal teams, ensuring deliverables meet client expectations and timelines. 
• Balance account management responsibilities with new logo acquisition, actively building a pipeline of qualified prospects and converting opportunities into revenue against established sales quotas. 
• Identify growth opportunities within existing accounts and develop upselling and cross-selling strategies. 
• Collaborate closely with product, marketing, and support teams to tailor solutions to client needs. 
• Lead strategic account planning, including quarterly business reviews and renewal strategies. 
• Negotiate contracts and renewals with a focus on value creation and long-term success. 
• Monitor account health and proactively address any issues or risks. 
• Track account performance, client feedback, and usage metrics to inform strategies. 
• Pursue and close strategic new business opportunities that align with target markets or current client portfolios. 

•  3+ years of experience in Account Management in a B2B SaaS environment 
• Proficiency in both German and English languages; both written and oral 
• Proven ability to manage and grow key accounts, drive retention, and deliver exceptional client experiences. 
• Experience in the Events & Venue industry highly preferred 
• Strong interpersonal, communication, and relationship-building skills. 
• Confidence in negotiation and problem-solving, with a proactive and client-first mindset. 
• Experience using CRM platforms (Salesforce preferred) and other client management tools. 
• Ability to manage multiple accounts and priorities with strong project management skills. 
• Excellent presentation and storytelling abilities, both one-on-one and in group settings. 
• A strategic thinker who understands sales cycles, business value, and customer lifetime value. 
• Willingness to travel occasionally for client meetings and events (10-15 trips per year)