Role: The Deposit Services Manager is responsible for directly overseeing and managing the staff and activities of the Deposit Services Team. They are responsible for leading, supervising and coaching staff while managing daily operations to ensure the delivery of high-quality and efficient service to both internal and external members. This leader oversees key deposit operational functions including deposit procedures, quality assurance, retirement account processing, business and specialty account audits, deceased member claims, account research, legal processing, tax reporting and employee membership requests. This role ensures operational efficiency within the team, compliance with regulatory requirements, and provides comprehensive support to internal teams. 

Major Duties and Responsibilities

• Manage the operations and performance of the Deposit Services team, ensuring efficiency, accuracy and professionalism
• Provide technical expertise on core system and account origination software programs
• Manage complex member situations, responding effectively under pressure
• Maintain and update processes and procedures to ensure consistent service and compliance with policies
• Provide process and procedure support to branches and Member Experience Center, ensuring prompt and effective resolutions to inquiries
• Support the IRA/HSA Program Manager with retirement account operations, processes, procedures, quality assurance and training.
• Identify and address data discrepancies at the member and deposit account levels
• Fulfill periodic audit requests from internal and external auditors, ensuring timely and accurate submission of required documentation and information
• Proactively assess risks, identify inefficiencies, and recommend operations improvements to Director of Deposit Services
• Foster strong relationships and collaborate with internal business units to support organizational goals and initiatives
• Manage data validation activities for deposit-related merger initiatives, supporting seamless integration of systems, processes, and teams while maintaining operational continuity and compliance
• Oversee the Employee Branch and employee membership requests

Other Duties

• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control 
• Ensure compliance with all applicable state and federal banking regulations including but not limited to: OFAC requirements, Regulation E, Regulation CC, and NCUA governance 
• Exhibit Blaze’s 5A culture – Ambassador, Achievement, Ambition, Ability and Attitude? 
• Regular and predictable attendance 
• Perform other duties as assigned to support effective department operation 

Experience/Education/Certifications/Licenses

• Minimum High School degree or equivalent 
• Minimum 2 years previous leadership experience
• Minimum 2-4 years of similar or related experience
• Associate or bachelor’s degree in related field a plus
• Knowledge of Fiserv DNA Core Banking platform desired

Demonstrated Knowledge

• Flexible and adaptable to change
• Ability to multitask and prioritize competing demands 
• Strong detail orientation, accuracy and organizational skills
• Develop solutions to improve process efficiency
• Project management, testing, and implementation experience 
• Proficient with mathematical concepts such as statistics, ratios, fractions, percentage? 
• Ability to read, analyze, and interpret journals, financial reports, legal and complex documents 

Communication Skills

Ability to develop and implement responses to members/staff to document and develop new and ongoing techniques to improve processes; written communications draw from expert information from the field whether as an individual contributor or manager 

Physical Requirements

Ability to sit and stand; answer calls; operate computer; interact with internal staff and public on the phone; travel to designated offices; lift up to 20 lbs.

Weekly schedule includes Saturday hours.

Primarily working from Larpenteur Admin with some travel to other locations required at times.

Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.  

We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.

The salary range for this position is: $78,000-$90,000. This range reflects the base salary for this position. We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.