Seasonal Reservations Agent

Napa Valley Wine Train | Noble House Hotels & Resorts

WE ARE

Work in Paradise!

Join the team at the Napa Valley Wine Train, one of Napa Valley’s most iconic and distinctive hospitality experiences. For more than 30 years, the Wine Train has welcomed guests to experience the beauty of Wine Country through unforgettable culinary journeys, exceptional service, and historic charm.

As a Seasonal Reservations Agent, you’ll play an important role in creating memorable guest experiences from the very first interaction. Whether helping guests plan a special occasion, answering questions about our dining experiences, or securing reservations for our seasonal offerings, you’ll help bring the magic of the Wine Train to life.

OUR CULTURE | Individual Distinction, Collective Soul

At Noble House Hotels & Resorts, our philosophy is built around three core principles: location, distinction, and soul. We believe our properties should be as unique as the destinations they call home, and the same is true of our team members.

We celebrate individuality, encourage authentic personalities, and share a collective passion for hospitality. We believe great service comes from people who genuinely enjoy what they do, take pride in their work, and bring positive energy to every interaction. We work hard, have fun, and create experiences that leave a lasting impression.

With an exciting variety of culinary journeys, seasonal celebrations, and unique Wine Country adventures, there’s always something new to discover aboard the Napa Valley Wine Train.

A DAY IN THE LIFE

As a Seasonal Reservations Agent, you’ll be on the front lines of delivering exceptional guest service during one of our busiest and most exciting holiday seasons. You’ll connect with guests by phone, email, and in person. You’ll be employed to assist and verify their booking plans with all Wine Train experiences with confidence and enthusiasm.

Your responsibilities will include buy not limited to:

• Answering incoming calls and responding to email inquiries with a friendly, energetic, and professional approach.
• Assisting guests with reservations for lunch, dinner, and seasonal Wine Train experiences.
• Verifying guest information and ensuring reservation details are accurate and complete.
• Processing bookings, entering reservation information, and sending timely confirmation notifications.
• Providing knowledgeable assistance to guests by answering questions and helping them select the experience that best suits their needs.
• Delivering personalized service that reflects the Wine Train’s commitment to excellence and hospitality.
• Working collaboratively with the team to ensure a seamless reservation process and an exceptional guest experience.

Your positive attitude, attention to detail, and genuine enthusiasm for hospitality will help ensure every guest interaction sets the stage for a memorable Napa Valley Wine Train experience.

YOU OWN THIS IF YOU HAVE…

• Availability: Able to work part-time, up to 30 hours per week.
• Weekend & Holiday Availability: Available to work Saturdays, Sundays, and holidays as required. This is mandatory for the role.
• Flexible Schedule: Available to work morning and daytime shifts.
• Customer Service Experience: At least one year of customer service experience, ideally in a hospitality or guest-facing environment.
• Multitasking Skills: Comfortable managing phone calls, emails, and reservation details in a fast-paced environment.
• Critical Thinking: Able to assess situations, make sound decisions, and find effective solutions.
• Active Listening: Attentive to guest needs and able to communicate clearly and thoughtfully.
• Teamwork: Enjoys collaborating with others to create a positive and seamless guest      experience.
• Problem-Solving Skills: Able to handle guest questions and concerns with patience, professionalism, and a solutions-oriented mindset.
• Positive Attitude: Brings friendly, upbeat energy and a genuine passion for hospitality.
• Adaptability & Reliability: Flexible, dependable, and willing to jump in wherever needed.
• English Proficiency: Ability to speak and understand English effectively to communicate with guests and team members.
• Typing & Computer Skills: Able to type quickly and accurately while navigating reservation systems and managing guest information.
• Patience & Professionalism: Remains calm, courteous, and understanding when assisting guests who may be confused, frustrated, or need additional support.

SEASONAL SCHEDULE | Santa Train Season

Seasonal Employment Period: November 1st – December 24th 

Scheduled shifts are four hours each, from 8:00 AM to 12:00 PM, on the following days:

• Monday
• Tuesday
• Wednesday
• Saturday
• Sunday

Weekend availability is mandatory. Candidates must be available to work the required schedule throughout the Santa Train season.

Salary: $19.50-$21.50 per hour

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.  

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.