JOB TITLE: Library Services Assistant

CLASS/GRADE: Clerical I

POSITION TYPE: Hourly

REPORTS TO: Circulation Supervisor

RESPONSIBILITY

Provide accurate and knowledgeable customer service by connecting community members with library services and materials. 

ESSENTIAL FUNCTIONS

• Provide hands-on customer service, answers customer questions, helps customers find library materials, assist customers with use of public computers, personal devices, and office equipment.
• Develop familiarity with all collections and provide reader advisory services with audience appropriate content.
• Create and maintain accurate customer accounts, sets up new customer accounts, makes changes to customer information, and reconciles customer accounts.
• Use the library’s website to locate information, resources, and services, and assist customers in navigating digital content, account features, and online tools.
• Handle materials, empty book returns; process requested items; inspect, shelve and shift materials; maintain orderly shelves; maintain orderly library spaces.
• Assists with library events including setup, cleanup, and crowd control, directional assistance, and tracking attendance numbers. 
• Operate a point-of-sale system and cash handling, counts, collects, and records cash and credit transactions; completes paperwork as required.
• Performs light cleaning and janitorial tasks. Monitors and reports more complex issues with cleaning, mechanical systems, and building issues.
• Promote library classes, events, and services to customers.
• May be assigned to a specific area or may be a floater.
• Apply Library policies consistently with all customers, staff, and vendors.

REQUIREMENTS

• High school diploma or equivalent required.
• 1-year customer service experience.
• Cash handling experience using a cash drawer, register, and credit card machine.
• Experience and proficiency with computers, the internet, Microsoft Office, email, library specific software and standard office equipment including phones. Ability to learn new technologies.

TRAINING AND EXPERIENCE

• Public service orientation and commitment to excellent and genuine customer service. 
• Dependability, punctuality, trustworthiness, good work habits, meets work schedule and good attendance. 
• Demonstrates professionalism, courtesy, and respect when interacting with customers and coworkers.
• Work efficiently and prioritize important tasks. 
• Make decisions and work independently and interpedently. 
• Solve problems in a professional manner with customers, co-workers and Leadership.
• Maintains confidentiality of customer records and sensitive information.
• Read, listen, comprehend, and follow verbal and written instructions.
• Ability to follow established Library policies and procedures.
• Accepts direction and feedback with a willingness to improve performance.

PHYSICAL REQUIREMENTS

• Frequently move about the library to assist customers, access materials, and perform tasks; includes walking, standing, sitting, bending, reaching, and kneeling.
• Regularly lift and carry library materials, supplies, and boxes up to 25 lbs; regularly push book carts and bins weighing up to 100 lbs.
• Manual dexterity for typing, handling materials, and operating computers, carts, book drop bins and office equipment.
• Sufficient vision to read print and digital materials, including close, distance, color, and peripheral vision, and depth perception.
• Clearly listen and communicate with staff and customers in a timely manner, in person, by phone, and in writing.
• Assist with room setup and takedown, including moving tables and chairs as needed.
• Regularly exposed to outdoor weather, fluctuations in indoor temperature, and materials returned in unfavorable conditions.
• Must be able to respond to alarms, sirens, and overhead pages promptly.