DATE REVISED: October 2026 CLASS: Non-Exempt JOB TITLE: IT Support Specialist REPORTS TO: Manager of IT Infrastructure JOB SUMMARY: The IT Support Specialist provides Tier 1 technical support to employees across MKC. Serving as the first point of contact for technology requests. This position troubleshoots endpoint, software, account access, printing, mobile device, and collaboration-tool issues; prepares and deploys equipment; supports employee lifecycle activities; and maintains accurate service and asset records. This is an entry-level opportunity for a customer-focused individual with foundational technical knowledge, sound troubleshooting instincts, and a desire to build a career in information technology. The specialist works within established standards and procedures, resolves issues within the assigned support scope, and escalates complex, security-sensitive, or business-critical matters to senior IT staff or approved vendors. ESSENTIAL QUALIFICATIONS: Required Qualifications ? High school diploma or equivalent. ? Foundational knowledge of computer hardware, Windows operating systems, Microsoft 365 applications, mobile devices, printers, and common workplace technology. ? Technical knowledge gained through education, coursework, industry certification, internship, apprenticeship, military training, school technology support, employment, or substantial hands-on experience. ? Demonstrated ability to diagnose problems, research solutions, follow technical procedures, document work, and recognize when escalation is appropriate. ? Strong customer service, verbal communication, written communication, organization, and follow-through skills. ? Ability to manage multiple requests, protect confidential information, work independently within assigned authority, and collaborate effectively with employees, IT staff, and vendors. ? Valid driver’s license and ability to travel occasionally to MKC locations. Occasional overnight travel may be required. ? Ability to work outside of normal business hours for planned maintenance, deployments, projects or urgent incidents. ? Ability to apply structured troubleshooting methods to unfamiliar technical issues and use available resources to identify practical solutions. ? Ability to prioritize competing service requests based on urgency, business impact, and established support procedures.