Incident Management Coordinator - Position Summary

Schedule: Full time, 8am-4pm, Monday-Friday, 37.5 hours per week

Wage: $21.00/hour

Location: Oneida, NY

Benefits:   Up to 33 days of PTO the first year, medical, dental, vision, life insurance, and more  

Why Join ACHIEVE

At ACHIEVE, you’ll do more than just a job, you’ll build a meaningful career while making a real impact on your community. Join a mission-driven team where you can support individuals in achieving independence, develop valuable skills, and grow in a 

collaborative, supportive environment.

The Incident Management Coordinator will assist with incident investigations, quality improvement initiatives, regulatory compliance, and accreditation efforts, helping ensure the health, safety, and well-being of the individuals we support.

Responsibilities 

• Conduct investigations of incidents, notable occurrences, and allegations of abuse.
• Prepare thorough investigative reports and present findings to review committees.
• Support staff with incident classification, reporting requirements, and regulatory compliance.
• Monitor incident data for accuracy, integrity, and timely submission.
• Assist with quality improvement initiatives, corrective action plans, and accreditation activities.
• Help develop trend analyses, staff training, policies, and procedures.
• Collaborate across departments to promote continuous quality improvement and best practices.

Preferred:

• Bachelor's degree in Human Services, Criminal Justice, Social Work, Healthcare Administration, or a related field

Required:

• High School Diploma or GED, plus: 
  • 5 years of investigatory experience, or
  • 5+ years working in the DDSO/developmental disabilities field, or
  • An equivalent combination of education and experience.