Rheumatology Associates is seeking a dependable, organized, and patient-focused Back-Office Medical Assistant to join our Dallas clinical team.

This position works closely with physicians, clinical staff, and other departments to support daily patient care and ensure efficient clinic operations. Responsibilities include preparing patients for appointments, documenting medical information, assisting with clinical procedures, coordinating prescription requests and prior authorizations, and maintaining accurate electronic medical records.

The ideal candidate is reliable, detail-oriented, comfortable working in a fast-paced medical office, and able to provide professional and compassionate patient care.

Dallas will be the primary work location; however, travel to other Rheumatology Associates clinic locations is required as needed to support staffing and operational needs.

MINIMUM JOB REQUIREMENTS:

Education and Experience:

- High school Diploma

- Medical Assistant office experience

- EMR experience required.

- E Clinical Works experience preferred

- Travel may be required

Essential Skills and Abilities:

- Ability to keep accurate records.

- Competent organizational skills.

- Ability to handle stressful situations.

- Ability to meet deadlines and multitask.

- Excellent oral/written communication skills.

- Excellent interpersonal skills.

- Dependable and capable of being on time. --this is huge!!

- Empathetic with patient’s needs and concerns.

- Positive and professional attitude.

- Must demonstrate the ability to communicate effectively with all members of the healthcare team, patients, and community representatives.

PRIMARY DUTIES:

- Answering phone calls and voicemails.

- Answering patient clinical questions.

- Review medical history and counsel patients regarding their clinical status and need for further evaluation or treatment.

- Evaluate a new complaint by phone and triage to emergent, urgent, or routine appointment.

- Locate laboratory results not yet in the patient’s medical records.

- Explaining/documenting laboratory results.

- Calling in prescription refills.

- Explaining procedures and treatments.

- Initiating prior authorizations.

- Schedules appointments and urgent visits as appropriate.

- Documenting all information into the computer system.

- Maintaining confidentiality of all patient information.

- Adheres to policies/safety practices.

- Performs other duties as assigned.

Job Type: Full-time

Experience:

Medical Assistant

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Rheumatology

Schedule: Monday to Friday

Education:

High school or equivalent (Required)

Experience:

clinical back office: 1 year (Preferred)

License/Certification:

Certified Medical Assistant (Preferred)

Work Location: In person

Travel & Work Location Requirements

This position is primarily based at our Dallas office.

Travel to other Rheumatology Associates clinic locations is a required part of this position and may be necessary based on staffing coverage, scheduling, training, or other operational needs.

Candidates must be able to reliably report to assigned clinic locations when needed.