JOB TITLE: Farm Management Support (FMS) Business Team Specialist

Competency: Service Support 

Manager: Team Lead FMS & MQS

HR Responsibility:  None  

FLSA Status: Exempt

Organizational context: Responsible for developing and strengthening Farm Management Support capabilities, tools, training programs, compliance activities, and standardized ways of working within North American Business Teams (the “How”). 

The “How” includes FMS ways of working, tools and applications, compliance activities, and process alignment across Digital Farming, Feed & Manure, and Milking. This role partners with Business Teams and Regional FMS teams to drive consistency, capability development, and continuous improvement while supporting the broader objectives of the Farm Management Support organization. Responsibilities and priorities align with Business Team strategies, with Business Teams providing direction on the “what” and FMS providing leadership on the “how.” 

Summary

The FMS Business Team Specialist develops, trains, and advises North American Business Teams and Regional FMS teams in the effective delivery of Farm Management Support Services. This position strengthens organizational capabilities by developing tools, resources, training programs, and standardized ways of working that support the successful adoption of the complete Lely portfolio. The role collaborates closely with Sales, Technical Service Support, Aftermarket Solutions, Regional FMS teams, and global stakeholders to identify opportunities, provide field feedback, and support continuous improvement. Approximately 50% of domestic and/or international travel is required. 

Essential Duties and Responsibilities

· Develop and strengthen FMS tools, resources, training programs, compliance activities, and standardized ways of working across North America. 

· Serve as the subject matter expert on the Lely portfolio and support the adoption of best management practices related to Digital Farming, Feeding, Manure, and Milking solutions. 

· Train, coach, and advise Lely Centers and Regional FMS teams to effectively deliver Farm Management Support services and optimize customer outcomes.

· Support the successful implementation and adoption of robotic farming solutions by guiding Lely Centers and customers in the transition from traditional dairy-management practices to automated systems.

· Develop and facilitate training programs, workshops, webinars, site visits, and other educational opportunities for Lely Centers, Regional FMS teams, and industry stakeholders.

· Build train-the-trainer capabilities that strengthen knowledge transfer and long-term competency development across the Lely network. 

· Collaborate with global Business Teams to adapt and develop North American strategies, tools, resources, research initiatives, and sales support content. 

· Foster relationships with feed companies, software providers, herd-management specialists, animal health professionals, universities, researchers, and other key industry stakeholders.

· Educate industry partners on Lely’s capabilities and value propositions within Digital Farming, Feeding, Manure, and Milking. 

· Collaborate closely with Sales, Technical Service Support, Aftermarket Solutions, Business Teams and Regional teams to ensure alignment and support organizational objectives.

· Support independent research initiatives and industry development activities that advance knowledge and awareness of robotic dairy management practices.

· Gather field feedback regarding customer needs, market trends, product performance, and requested developments, and communicate insights to relevant stakeholders.

· Identify opportunities to improve products, services, processes, training programs, and ways of working, and provide recommendations for continuous improvement. 

· Provide regular updates, progress reports, and strategic insights into FMS leadership regarding initiatives, stakeholder feedback, and business opportunities. 

· Model Lely’s values, culture commitments, and customer focused approach in all interactions with customers, partners, and colleagues. 

· Occasional non-traditional working hours may be required to support dealer visits, off-site meetings, and customer events. 

· Approximately 75% of the role is dedicated to leading and advancing the FMS Business Team “how,” including standardized ways of working, tools, applications, compliance activities, and process alignment.

· Approximately 25% of the role is dedicated to ensuring alignment across general FMS activities, including LSS support, Regional FMS training, and cross functional FMS initiatives.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

· Bachelor’s degree in dairy science, agribusiness, veterinary medicine, animal science, agricultural technology, or a related field, or an equivalent combination of education and relevant experience. 

· Minimum of five years of experience providing consulting, advisory, training, coaching, or Farm Management Support services within the dairy industry.

· Demonstrated experience working with robotic dairy operations and farm or herd management systems. 

· Experience developing and delivering training, presentations, tools, resources, or educational programs for varied audiences.

· Experience interpreting dairy performance information and translating technical or operational insights into practical recommendations.

· Experience collaborating across business teams, regional teams, distribution partners, and external industry stakeholders.

· Spanish-language proficiency is preferred. 

Computer Skills:

· Microsoft office suite, including excel, word, PowerPoint, and outlook.

· Presentation and virtual facilitation software

· Farm and herd management software platforms

· Dairy analytics and performance reporting tools

· Communication and collaboration platforms

· Internet-based and cloud-based software solutions.

Key Skills and Abilities:

· Credible and approachable professional who build trust, fosters collaboration, and leads through expertise and example.

· Demonstrated ability to influence, coach, and drive the adoption of best practices through expertise, credibility, and relationship-building rather than formal authority.

· Strong verbal, written, presentation, and facilitation skills, with the ability to communicate effectively with varied audiences in person or virtually.

· Strong relationship-building skills with the ability to collaborate across business teams, regions, cultures, Lely Centers, and external industry partners.

· Ability to translate complex farm management, product, and data concepts into practical tools, training, and recommendations.

· Strong planning, prioritization, project management, and organizational skills.

· Analytical and solution-oriented approach to evaluating customer needs, field feedback, data processes, and improvement opportunities. 

· Strong knowledge of dairy management, robotic dairy operations, herd management, nutrition, reproduction, farm data, and related FMS tools. 

· Ability to develop and deliver effective “train the trainer” programs that build capability within LCs and FMS teams.

· Ability to navigate complex business and operational challenges while building alignment around practical solutions. 

· Proactive and self-directed, with the ability to work independently while collaborating effectively across teams.

· Commitment to continuous learning, knowledge sharing, and supporting the OneLely culture.

· Commitment to modeling Lely’s values, culture commitments, and customer focused approach in all interactions with customers, partners, and colleagues. 

Who we are: Vision, Mission, and Core Values

Our Vision: A sustainable, profitable, and enjoyable future in farming

Our Mission: We create innovative solutions that help our customers excel in sustainable milk production to feed the world. 

Our Core Values: Lely has five core values that guide how we interact with others. On the work floor among colleagues, in interactions with our customers, at meetings with our business partners, and when dealing with the press, we demonstrate our values through our actions, regardless of place or time. 

Innovation: We change traditions by continuously seeking new ideas for positive change

Passion: We love what we do and are passionate about supporting our customers

Progress: We grow because our people are motivated to improve and move forward

Respect: Our focus is the well-being of people, animals, and the environment

Honesty: Being truthful and fair is essential in our way of working

Equal Opportunity Employer:

Lely provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.