Patient Care Coordinator
It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive to patients’ needs and preferences. To ensure that we hire and retain the quality of staff needed for implementing our philosophy of service, we have adopted the following job description for this position. The position requires that the employee be available forty hours per week, and that also the employee be flexible in his/her schedule to provide efficient service for the group. The employee however, will be expected to work no more than five days per week. Many of the responsibilities require that you have a working knowledge of computers and the ability to learn the proper use of the programs utilized in this office, or those that which may be necessary to meet the needs of the practice. The hours, pay scale, and benefits will be defined as agreed upon.

RESPONSIBILITIES: Work is primarily performed in the Clinic located in Arrowhead Orthopaedics offices. The quality of duties performed is needed to be at a high level. The employee will come into contact on a daily basis with confidential patient files. The Patient Care Coordinator must be able to handle this information with the highest degree of privacy, discretion, and professionalism. The Patient Care Coordinator is responsible for accomplishing the duties set forth below:

• Confirm that insurance policies are active and registered correctly for the scheduled DOS.
• Update patient insurance information, including copayments and financial obligations due at time of service.
• Communicate with patients regarding high deductibles and cash rate amounts due.
• Notify patients of any issues with insurance verification or policy termination and provide options such as updating insurance or discussing cash rates.
• Add pop-up alerts for the Front Office when additional insurance information is needed or when patients are unreachable.
• Request and obtain follow-up visit authorizations via insurance carriers, online portals, or primary care providers.
• Secure authorizations for new patient visits via insurance carriers, online portals, or primary care providers.
• Create and manage referral modules based on authorizations and link them to the upcoming appointments.
• Follow established workflow
• Obtain pre-certifications/authorizations for recommended treatments via insurance carriers, primary care providers, or online portals.
• Use Healow Messenger to notify patients when treatment requests are submitted and when approvals are received.
• Follow up on submitted requests within 7–14 days.
• Route approved authorizations to he patient’s chart for processing.
• Coordinate care by faxing approvals and treatment orders to appropriate facilities and informing patients of the next steps.
• Notify medical assistants, providers, and patients of any treatment denials and schedule necessary follow-up appointments.
• Follow established workflow for Workers' Compensation treatment request and delays.
• Resolve treatment orders within 14 days; no orders should remain open past 30 days.
• Will be responsible for scheduling or rescheduling appointments based on treatment coordination, insurance eligibility, or authorization issues.
• Follow established workflows when booking appointments.

Temporary Position: This position is expected to last approximately 3–6 months.

• To perform this job successfully, an individual must be able to perform satisfactorily job duties, demonstrate excellent work habits, deliver superior service, and exhibit the highest degree of professionalism.
• Employ positive communication skills and exercise professional interpersonal abilities (tack, diplomacy, and respect) with patients and co-workers always. 
• Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest level of productivity.
• Demonstrate a desire to succeed and willingness to help others succeed. 
• Demonstrate support and comply with all Safety program elements including adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
• Serve as an employee for Arrowhead Orthaepedics, following the code of conduct, displaying the highest level of ethics and integrity in action, thoughts and conduct.

Skill and Education Requirements:

• High school diploma or equivalent required
• Previous experience in medical scheduling, patient registration, referral coordination, or healthcare administration preferred.
• Knowledge of medical terminology, insurance verification, and prior authorization processes.
• Experience using an electronic medical record (EMR) system.
• Strong organizational, multitasking, and time management skills.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment while maintaining accuracy.
• Adaptability and flexibility

Certificates, pre-employment requirements:

• Required to submit and obtain a negative result in the pre-employment drug screening.
• Ability to pass a background check.

E-Verify Participation Notice

AO is an E-Verify employer. Candidates must be legally authorized to work in the United States. Employment eligibility will be verified in accordance with applicable federal requirements.