ABOUT US

United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Our strategy for improving quality of life and advancing the greater good involves focusing in four impact areas: 1.) Ready Children - preparing children for kindergarten; 2.) Successful Students - empowering students to graduate and reach their full potential; 3.) Strong Individuals and Families - helping individuals and families become self-sufficient 4.) Safety Net - addressing urgent and essential needs for those in crisis.

JOB SUMMARY

Help Me Grow (HMG) Bexar County is a free, family information and referral line designed to promote the optimal development of young children by:

• Linking families to information and community resources related to child development and parenting
• Providing Developmental Screening and connection to appropriate services and interventions
• Providing personalized care coordination
• Creating and facilitating partnerships within the community to improve the availability and quality of services for families.

The Program Director, under the direction of the Vice President of Ready Children, is part of a collaborative team responsible for planning and implementing UWSA’s Ready Children Impact Area’s strategies and contributes his/her expertise in early childhood to carry out the goals of the organization. The Help Me Grow Program Director is responsible for planning, developing, refining, coordinating the implementation of, and collaboratively evaluating Help Me Grow (HMG). The Program Director holds the overall coordination responsibility of all HMG components and strategies, and has primary responsibility for community collaboration, sustainability, fiscal management, policy advocacy and HMG system infrastructure development. This position is a supervisory role, providing oversight for the Care Coordinator.

PRIMARY DUTIES AND RESPONSIBILITES

• Provide strategic direction for the ongoing development and implementation of HMG Bexar County, including establishing priorities, guiding program operations, coordinating system infrastructure, supporting policy and procedure development, and ensuring alignment with organizational goals and funder expectations.
• Collaborate with UWSA staff and interagency partners to plan and coordinate future initiatives, strengthen agency teams and partnerships, align service delivery, support seamless cross-program referrals, and integrate HMG across UWSA departments, impact areas, and initiatives.
• Manage the HMG budget and monitor program expenditures.
• Lead program evaluation and continuous quality improvement by maintaining and analyzing program and community data, assessing service effectiveness and emerging trends, recommending program, policy, and advocacy improvements, and drafting required quarterly, annual, and cross-initiative reports.
• Supervise and support team of HMG Care Coordinators. Ensure that staff are developed and coached to ensure professional growth to strengthen team and organizational capacity, and advocate for access to appropriate professional development opportunities. Ensure compliance with grant deliverables and conduct annual performance evaluations.
• Develop and maintain collaborative relationships with Ready Children Impact Area partners, ReadyKidSA Coalition, Early Matters, 2-1-1, Dual Generation Initiative, HOPES, Family Resource Center, MIECHV, SMVF, Help Me Grow partners, healthcare providers, and other community organizations; convene and facilitate HMG workgroup meetings to advance shared goals.
• Prepare for, attend, and actively contribute to internal and external meetings, workgroups, learning sessions, and partner convenings; facilitate discussion as appropriate, represent HMG priorities, document decisions and action items, and ensure timely follow-up on commitments.
• Serve as the primary liaison to the Department of State Health Services, Help Me Grow Texas, and Help Me Grow National, and oversee applicable DSHS grant requirements, including communication with state partners, required reporting, performance monitoring, program and fiscal implementation, and review and approval of internal and subcontractor budget allocations and revisions.
• Track and analyze changes in relevant best practices, regulations, policies, or funding streams; evaluate the impact on program or service delivery, and draft and recommend appropriate changes.
• Advance program sustainability by identifying funding opportunities, contributing to proposals, and cultivating the information and partnerships needed to support continued investment in HMG.
• Complete all required initial and ongoing training and participate in professional development activities to remain current on best practices and trends in services for children and families.
• Develop, implement, and monitor a comprehensive outreach plan for families with children ages 0 to 5 in Bexar County, including participation in community events and meetings to increase awareness of Help Me Grow and UWSA programs and connect eligible families with available services.
• Collaborate with the UWSA marketing and media team, staff, parent advisory committees, and partner agencies to develop year-round stories, promotional materials, presentations, and events that communicate HMG’s collective impact and support community outreach goals.
• Communicate clearly and consistently with staff and partners to support coordinated implementation, integrated service delivery, and timely resolution of program issues.
• Protect confidential information and ensure compliance with all agency and program requirements related to privacy, confidentiality, HIPAA, and protected health information.
• Manage special projects and perform other duties as required.

BENEFITS

• Employer-subsidized healthcare plan with employer-funded HRA offered.
• Group dental, vision, life insurance and other insurance products available.
• Paid holidays, personal and sick leave time.
• 403(b) retirement plan with employer matching available.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in health and human services, public health, public policy, public administration, social work, early childhood, or related field required.
• 3-5 years of experience planning, coordinating, managing, and evaluating programs.

KNOWLEDGE, SKILLS & ABILITIES INFORMATION

• Knowledge of early childhood systems and related principles and practices, including child development, family-centered care, family engagement, disability services, economic mobility, and early childhood mental health.
• Strong organizational and time-management skills, with the ability to prioritize competing demands, manage multiple projects, maintain attention to detail, and adapt to changing operations, assignments, and procedures in a high-volume environment.
• Ability to establish and sustain collaborative working relationships with diverse internal and external stakeholders, including UWSA staff, partner agencies, families, community organizations, service providers, professionals, and paraprofessionals.
• Knowledge of program development, strategic planning, evaluation, and quality-assurance methodologies, with demonstrated success mobilizing and coordinating systems through collaboration, coalition building, and facilitation.
•   Knowledge of principles and practices of supervision 
• Demonstrated analytical, critical-thinking, and decision-making skills, including the ability to evaluate information, recognize the scope of authority, exercise sound judgment, and present recommendations supported by clear rationale and business considerations.
• Ability to analyze, develop and monitor budgets and program expenditures
• Ability to communicate clearly and effectively, orally and in writing, with staff, partners, families, and the public, including preparing reports, delivering community presentations, facilitating discussions, and supporting the development of new partnerships.
• Mission-driven and self-directed, with the ability to work independently and collaboratively, maintain a constructive approach, and remain focused on achieving results that strengthen families and improve child outcomes.
• Knowledge of HIPAA and protected health information requirements, with the judgment to safeguard confidential information and respect the privacy rights of clients, families, and providers in all forms of communication.
• The ability to navigate political and organizational systems. Professionalism, maturity, and demonstrated capacity for leadership are essential.
• Demonstrated ability to engage individuals and families from varied backgrounds with empathy, respect, compassion, dignity, and a nonjudgmental approach, particularly when addressing sensitive human-service needs.
• Ability and willingness to complete all required initial and ongoing training within established timeframes.
• Must have a valid driver’s license with reliable transportation.
• Must pass Criminal Background Check.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams, with the ability to learn and use program-specific databases and reporting systems.

UNITED WAY COMPETENCIES

Core Competencies (all United Way Professionals):

Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand Steward

Leadership Roles Competencies (building on Core Competencies): (check for People Leaders)

Talent Management & People Development, Business Acumen & Strategic Direction, Operational Planning & Execution, Outward Turning

WORK ENVIRONMENT

• Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures.
• Extended work on personal computing equipment, telephone, multi-functioning printer and calculator.
• Reliable transportation required, with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally.
• Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend hours.

PHYSICAL DEMANDS

• Sedentary work on a PC; sitting for extended periods of time, routinely. 
• Movement within the office and during external meetings and events, regularly.
• Bends, stoops and twists, occasionally.
• Exerts up to 25 lbs. of force, occasionally.
• Facilitates, presents and collaboratively interacts with others, routinely.
• Perform repetitive tasks, i.e., typing and texting, routinely.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County.

APPLY

To submit your application visit https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY. 

• Applications WILL NOT be accepted via email.
• Contact uwjobs@unitedwaysatx.org should you experience problems submitting your application.

United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. 

United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment.

United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 | www.uwsastx.org