Job purpose  

Provides support for showroom and shop activities related to service while working toward becoming a master at machine operation, machine repair, machine troubleshooting, and machine crating.  Some travel and field support is anticipated in the scope of this role.  

Duties and responsibilities  

• Machine Refurbishing and Repair 
• Machine Troubleshooting  
• Machine Operation 
• Machine Crating & Uncrating  
• Customer Demo support (in-person & virtual Showroom) 
• Maintain Video / Audio Equipment 
• Service Warehouse Support (roller recovery/parts returns) 
• Parts Inspection / Repair on Returns 
• Part Programming (HMI, PLC’s, Drives and Boards) 
• Understand film applications and learn how to produce the best results 
• Technical Support for parts look-up and troubleshooting (Shop/Customer) 
• Workshop, Warehouse & Showroom housekeeping 
• Attend department meetings 
• Support continuous improvement 
• Occasional service visits as directed 
• Other duties as required 
• Support and uphold the Nobelus Product Safety Program by following procedures and maintaining a clean, safe work environment to ensure product integrity and customer safety. 

• High School Diploma or GED. Associate degree preferred. 
• 3+ years of related experience a plus, but not required. 
• Bi-lingual in Spanish, Mandarin, and English desired, but not required. 
• Prior experience in ERP Systems desired but not required 
• Previous customer service experience a plus but not required 
• Desire to work towards a technical career path (apprenticeship to Field Service Engineer)

Skills: 

• Basic computer knowledge required 
• Basic Mechanical/electrical /pneumatic background a plus 
• Good written and verbal communication skills 
• Ability to quickly learn and apply new skills 
• Process improvement abilities 
• Works well with a team or individually. 
• Root Cause analysis and critical thinking skills 
• Trustworthy with integrity 
• Mechanical / Electrical Aptitude 
• Detailed Oriented 
• Embraces Company Culture