Department: Service

Reports Report to: Service Manager 

Location: Wichita 

Shift/Hours: 7:00 am – 6:00 pm 

Travel Requirement: 40%  

FLSA Status: Non-Exempt 

Summary: The Service Department Technician repairs and/or replaces Pella products, educates customers on routine maintenance, and troubleshoots product matters by performing the following duties. 

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Essential duties and responsibilities include, but may not be limited to the following:  

• Ability to work closely with a diverse group of customers.
• Maintain a working knowledge of Pella Products
• Perform inspection and repair of Pella products
• Determine the issue by evaluating and analyzing the symptoms
• Advise Customers on warranty and product questions as well as discuss appropriate charges 
• Communicate project information electronically and to the inhouse service coordinators
• Maintain a working inventory of service parts 
• Ensure company provided vehicle stays in good working order
• Ability to work independently with strong organizational skills
• Follows company core values: Integrity, Accountability, Leadership, Respect

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• High School Diploma or equivalent 
• Appearance positively represents Pella
• Demonstrate competency in repairing or replacing window and door parts 
• Working knowledge of basic hand tools 
• Proficient use of smart phone
• Flexible travel schedule
• Pass a physical administered by a medical practitioner 
• Pass a pre-hire background and drug screening
• Valid Driver’s License
• Insurability 

Preferred Qualifications:

• 2-5 years experience in construction and carpentry

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is exposed to weather related conditions and in-home conditions of our customers

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• The employee must frequently lift and/or move  
• 8’ door panels without assistance
• 36” wide sashes without assistance
• 80 pounds from floor level several times a day without assistance 
• Heavy oversized glass 
• The employee will frequently work from a ladder up to 30’ in the air and/or scaffolding
• While performing the duties of this Job, the employee is regularly required to sit, stand, and lift.