The Project Coordinator plays a key role within the Customer Success Team, helping ensure customer projects move efficiently from order receipt through commissioning and project closeout. This position serves as a central point of coordination between customers and cross-functional teams including Sales, Engineering, Manufacturing, Supply Chain, Quality, Logistics, Field Service, and Commissioning.

The ideal candidate is highly organized, customer-focused, and capable of managing multiple projects simultaneously in a fast-paced, technical environment.

Project Execution & Coordination

• Support Customer Success Project Engineers and Project Managers with active customer projects.
• Coordinate project activities from purchase order receipt through commissioning.
• Maintain project schedules, milestones, and action item tracking.
• Schedule customer kickoff meetings and recurring project update meetings.
• Track customer deliverables and ensure timely completion of project requirements.
• Assist with change order documentation and project revisions.
• Maintain project documentation and customer records.

Customer Communication

• Serve as a primary administrative point of contact for customers throughout project execution.
• Provide timely updates regarding project status, schedules, shipments, and milestones.
• Coordinate requests between customers and internal departments.
• Escalate risks, delays, and customer concerns when appropriate.

Internal Collaboration

• Work closely with Manufacturing, Supply Chain, Logistics, Engineering, Testing, and Commissioning teams.
• Assist with factory acceptance testing (FAT) scheduling and customer visits.
• Coordinate shipment readiness and project logistics activities.
• Support project handoffs between Sales, Customer Success, and Commissioning teams.

Reporting & Process Improvement

• Maintain project dashboards and reporting metrics.
• Track project milestones, customer feedback, and project health indicators.
• Support continuous improvement initiatives within Customer Success.
• Assist in developing and documenting project processes and best practices.

Qualifications

• Bachelor's degree or equivalent combination of education and experience. 
• 2-5 years of project coordination, customer success, project administration, operations, or customer-facing experience. 
• Strong organizational and time management skills. 
• Excellent written and verbal communication skills. 
• Experience managing multiple priorities simultaneously. 
• Proficiency with Microsoft Office Suite, particularly Excel, Word, Teams, and Outlook. 
• Strong attention to detail and follow-through.

Preferred Qualifications

• Experience supporting renewable energy, power systems, manufacturing, construction, or industrial projects.
• Experience with ERP, CRM, or project management systems.
• Familiarity with utility-scale solar, battery energy storage, EV charging, or power conversion equipment.
• Working knowledge of project management methodologies.

Success Factors

• The ideal candidate will demonstrate:
• Customer-first mindset
• Strong sense of ownership and accountability
• Ability to thrive in a fast-paced environment
• Excellent follow-up and communication skills
• Problem-solving and critical thinking abilities
• Collaborative and team-oriented approach
• Adaptability and continuous improvement mindset

Benefits:

•  401(k) matching
• Dental and Vision insurance
• Disability insurance
• Employee assistance program
• Flexible spending accounts
• Health insurance 
• Life insurance
• Paid time off
• Tuition reimbursement

EPC Power is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.