Position Overview

The House Manager for the Jelani Family Residential Program plays a crucial role in maintaining a safe, supportive, and well-organized environment for shelter residents. This position involves overseeing daily operations, ensuring adherence to shelter policies, and providing support to residents and staff. 

Duties & Responsibilities

Daily Operations: 

• Oversee the day-to-day operations of the shelter. 
• Ensure cleanliness and maintenance of the facility. 
• Monitor security systems and ensure the safety of residents and staff. 
• Manage inventory and supplies, ensuring that essential items are always available. 
• Overseeing & monitoring all floors for safety, order and in compliance with the program rules. 
• Check the interior (client living quarters, bathrooms, and community rooms) and exterior. Inspecting the house to maintain security and program compliance. 
• Practice cultural competency and de-escalation in a professional and safe manner. 
• Assisting with fostering and encouraging a comfortable homelike environment. 
• Ensure that the daily shifts have coverage. 
• Maintain and oversee program documents, and supports the Program Director when necessary. 
• Document all interactions with residents. 

Resident Support: 

• Assist residents with their needs, including intake and orientation for new arrivals. 
• Provide crisis intervention and conflict resolution as needed. 
• Coordinate with case managers and other staff to support residents' individualized plans. 
• Facilitate access to community resources and services. 

Staff Supervision: 

• Supervise and support shelter staff and volunteers. 
• Schedule staff shifts and ensure adequate coverage. 
• Conduct regular staff meetings and training sessions. 
• Provide performance feedback and support professional development. 
• Facilitate civil relationships between residents. 
• Intervene in crises. 
• Implementing the training of residents on program policies, protocols and procedures. 
• Policy and Procedure Compliance: 
• Ensure adherence to shelter policies, procedures, and protocols. 
• Maintain accurate records and documentation. 
• Assist with the development and implementation of new policies and procedures. 
• Ensure compliance with health, safety, and regulatory requirements. 
• Follow ethics policy regarding “professional relationships with residents”. 
• Notify the Director of rule violations and any other immediate concerns. 
• Maintain the safety of the house by ensuring all security protocols are followed. 

Administrative Duties: 

• Handle administrative tasks such as report writing, budgeting, and correspondence. 
• Maintain resident records and confidentiality. 
• Collaborate with the Director on strategic planning and program development. 
• Encouraging residents to engage in healthy lifestyle changes and maintain substance abstinence. 
• Answer phones, take messages, attend to requests for information. 
• Completing and submitting maintenance requests to the Director of the program. 
• Responding to all residents’ requests and questions in a professional and courteous manner. 
• Immediately report any problems to the Program Director in accordance with policies and procedures. 
• Attend and participate in all staff meetings & training as required. 
• Maintain shift reports in the google documents according to the procedure. 
• Performing all duties within the parameters of the BVHF Policy and Procedure Manual as well as all Standards of Care policies. 
• Helping orient all residents to program rules and responsibilities of each stage of the program. 
• Maintain a clean and healthy environment for residents including the stripping of beds, clearing of the closet and sleeping areas upon discharge. 
• Honoring and abiding by DPH & BVHPF rules of confidentiality. 
• As needed, attend staff meetings or training even when outside of regular work hours.  
• Performing all other duties as assigned and required. 

Preferred Qualifications: 

• Associates or Bachelors Degree in Social Work or related fields.
• AOD Certificate 
• Experience working with families and children a plus. 
• A minimum of one year of experience working in a behavioral healthcare environment.  
• Must have working knowledge of Housing First Philosophy. 
• Familiarity with trauma informed care and behavioral health helpful. 
• Understanding of Child welfare & Family Supportive Concepts 
• Must be a self-starter with excellent follow-through skills   
• Proficient in Microsoft Office (Teams, Word, Excel, and Outlook). 
• Familiar with Calworks, SSI, CPS and permanent houses and community resources. 
• Current CPR and First Aid certification   
• Familiarity with trauma informed care and behavioral health helpful. 

Physical & Additional Requirements: 

• Mandated Court Reporting
• Regular and reliable job attendance. 
• Valid California’s Driver’s License (if duties require). 
• Effective verbal and written communication skills. 
• Proficiency in computer skills, including knowledge of Microsoft Office, Avatar, internet browsers, etc. 
• Exhibit respect and understanding of others to maintain professional relationships. 
• Independent judgement in evaluation options to make sound decisions. 
• Ability to work effectively in an open office environment surrounded by moderate noise and distractions. 
• Frequently required to sit; occasionally walk and stand; travel from the building to other sites. 
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus. 
• The employee must be able to meet deadlines with time constraints.  
• May be asked to occasionally work irregular or extended hours while performing job duties. 
• Able to meet required state, federal, local and BVHP standards. 
• Live Scan fingerprinting and TB clearance as well as any other medical vaccinations may be required. 
• As part of our commitment to maintaining a secure environment, all candidates selected for this position will be subject to a comprehensive background check clearance. This clearance is a standard part of our employment process and is conducted in accordance with applicable laws and regulations.