JOB SUMMARY:

Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required.

Essential Job Functions:

• Ensures player satisfaction at all times.
• Provides personalized service and uses guest name.  
• Resolves service problems according to Service Recovery guidelines.  
• Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.  
• Actively promotes casino events and programs.  
• Works closely with Total Rewards to promote new card sign ups and relay benefits.  
• Provides fast, friendly, professional beverage service to casino guests.  
• Supplements tray with extra product to provide immediate or interim guest satisfaction.  
• Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines.  
• Promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time.
• Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests.  
• Handles money according to departmental procedure.  
• Maintains a general knowledge of alcohol by brand and cocktails by ingredients.
• Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers.  
• Maintains a clean and stocked workstation.
• Clears empty glasses from work station/area.  
• Services guests according to the company standard sequence of service.

GENERAL REQUIREMENTS:

• Must be at least 21 years of age.
• High school diploma or GED required. 
• Skilled in basic math in order to count money and present change correctly.
• Knowledge of guest charge procedures.
• Must possess excellent customer service and communication skills.
• Able to work at a fast pace in mentally and physically stressful situations.
• Knowledgeable of or able to learn tray service, cocktail ingredients.
• Available to work required schedule which may include nights, weekends, holidays and overtime. 
• Must be able to read, write, speak and understand English.

DEAMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:

PHYSICAL & MENTAL:

• Able to respond to visual and auditory cues.
• Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.).
• Able to walk at least 2 miles during shift.
• Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts wearing one inch (minimum height) heels.

WORK ENVIRONMENT:

• Able to work in areas containing secondhand smoke, high noise levels and bright lights.
• Able to work at a fast pace in often crowded/noisy environment.