We are looking for a customer-focused and detail-oriented professional to support customers, channel partners, distributors, and resellers across English and German-speaking markets. In this role, you will act as a trusted advisor, helping customers understand software products, identify solutions that meet their needs, and provide exceptional pre-sales and post-sales support.

You will engage with customers through email, phone calls, video meetings, CRM systems, and support platforms. This is an excellent opportunity for someone with strong communication skills, a consultative approach, and a passion for delivering outstanding customer experiences.

Job Description

As a Bilingual Customer Support & Sales Specialist, you will work closely with customers and business partners to answer product inquiries, provide quotes, support account management activities, and maintain accurate records within CRM systems. The ideal candidate is comfortable multitasking, solving problems, learning new technologies, and building strong customer relationships.

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

• Fluent in both English and German, with excellent verbal and written communication skills.
• Experience in customer service, sales support, account management, customer success, or a similar role.
• Strong problem-solving and relationship-building skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Experience working with CRM platforms and customer support tools is preferred.
• Highly organized, detail-oriented, and proactive.
• Comfortable learning new products, systems, and processes.

Key Responsibilities

• Respond to pre-sales and post-sales inquiries through CRM queues, email, and customer support channels.
• Understand customer needs and recommend appropriate product solutions using a consultative approach.
• Communicate with customers professionally through email, phone, and video meetings.
• Assist customers with account inquiries, subscription management, renewals, and licensing questions.
• Provide product information, pricing, and quotes for new purchases and renewals.
• Support distributors, resellers, and business partners with pricing requests and product-related questions.
• Maintain accurate customer, account, and opportunity records within CRM systems.
• Assist internal sales teams with quoting, customer follow-ups, and administrative support.
• Manage multiple customer requests while delivering a high-quality customer experience.
• Utilize available systems and tools to effectively support customer and sales activities.
• Collaborate with cross-functional teams to ensure customer success and issue resolution.
• Perform additional duties and projects as assigned.

Ideal Candidate

• Customer-focused and service-oriented.
• Strong communicator with a consultative mindset.
• Self-motivated and adaptable.
• Team player with a positive attitude.
• Comfortable working independently and remotely.
• Passionate about helping customers succeed while supporting business growth.

 ***Note: This position is currently on pooling status. We are accepting applications to build a pool of qualified candidates for potential upcoming hiring needs. Please note that there is no definite timeline for when the position will move forward. Applications will be reviewed as opportunities become available, and shortlisted candidates may be contacted for the next steps.